How To Fix CRM_CANCEL423 - The cancellation receipt date is before the contract start date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 423

• Message text: The cancellation receipt date is before the contract start date

What causes this issue?

A cancellation receipt date was entered which is before the contract
start date.

System Response

No cancellation date is calculated.

How to fix this error?

If a cancellation date is to be calculated, you should enter a
cancellation receipt date which is after the contract start date.
Otherwise, enter the cancellation date manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL423 - The cancellation receipt date is before the contract start date ?

  The SAP error message CRM_CANCEL423 indicates that there is an issue with the cancellation receipt date being set before the contract start date. This typically occurs in the context of contract management within SAP CRM (Customer Relationship Management) when attempting to cancel a contract or service.
  Cause:
  The error arises when the system detects that the date you are trying to use for the cancellation (cancellation receipt date) is earlier than the date when the contract became effective (contract start date). This is logically inconsistent because you cannot cancel a contract before it has officially started.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Contract Dates:
  
  Review the contract details to confirm the start date. Ensure that the cancellation receipt date you are trying to enter is on or after the contract start date.
  
  
  
  Adjust the Cancellation Date:
  
  If the cancellation receipt date is indeed before the contract start date, you will need to change it to a valid date that is on or after the contract start date.
  
  
  
  Review Business Logic:
  
  Ensure that the business process allows for the cancellation of contracts. Sometimes, there may be business rules or configurations that prevent cancellations under certain conditions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for handling contract cancellations to ensure compliance with any specific procedures.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to contract management and cancellations, such as CRMD_ORDER for managing orders and contracts.
  SAP Notes: Check for any SAP Notes related to CRM contract management that might address known issues or provide additional guidance.
  User Roles and Permissions: Ensure that you have the necessary permissions to perform cancellations in the system, as restrictions may also lead to errors.
  
  By following these steps, you should be able to resolve the CRM_CANCEL423 error and successfully process the cancellation of the contract.