How To Fix CRM_CANCEL104 - No individual rules found in database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 104

• Message text: No individual rules found in database

What causes this issue?

No individual cancellation rules were found when reading from the
database.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL104 - No individual rules found in database ?

  The SAP error message CRM_CANCEL104: No individual rules found in database typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with cancellation processes or rules related to business transactions.
  Cause:
  This error message indicates that the system is unable to find any individual cancellation rules in the database that match the criteria for the operation you are trying to perform. This can happen due to several reasons:
  
  
  Missing Configuration: The cancellation rules may not have been configured in the system. This could be due to a lack of setup in the relevant customizing settings.
  
  
  Incorrect Data: The data being processed may not meet the criteria for existing cancellation rules, leading the system to conclude that no applicable rules are available.
  
  
  Transport Issues: If the configuration was recently transported from another system, it may not have been transported correctly, leading to missing rules.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the cancellation rules.
  
  
  Solution:
  To resolve the CRM_CANCEL104 error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the relevant customizing settings in SAP (Transaction SPRO).
  Ensure that the individual cancellation rules are defined correctly under the appropriate section (e.g., Sales Order, Service Order, etc.).
  If necessary, create or modify the cancellation rules to ensure they meet the business requirements.
  
  
  
  Review Data:
  
  Verify the data you are trying to process. Ensure that it aligns with the criteria defined in the cancellation rules.
  Check if the transaction type or status is compatible with the existing rules.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included and that there were no errors during the transport.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and execute the cancellation rules. You may need to consult with your SAP security team.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM cancellation processes for any additional insights or updates that may be relevant.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the system is failing to find the rules. This may require technical expertise.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for CRM_CANCEL104 in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the CRM_CANCEL104 error and implement a suitable solution.