How To Fix CRM_CALL_LIST016 - &1 is no valid reason code for process type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 016

• Message text: &1 is no valid reason code for process type &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST016 - &1 is no valid reason code for process type &2 ?

  The SAP error message CRM_CALL_LIST016 indicates that a specified reason code is not valid for the given process type in the context of CRM (Customer Relationship Management) call lists. This error typically arises when there is an attempt to use a reason code that is either not defined or not applicable for the specific process type being used in the CRM system.
  Cause:
  
  Invalid Reason Code: The reason code you are trying to use does not exist in the system or is not defined for the specified process type.
  Configuration Issues: The configuration settings for reason codes and process types may not be properly set up in the system.
  Data Entry Error: There may be a typographical error in the reason code or process type being entered.
  
  Solution:
  
  
  Check Reason Code: Verify that the reason code you are using is valid. You can do this by checking the configuration settings in the SAP system:
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings for reason codes under CRM.
  Ensure that the reason code is defined for the specific process type you are working with.
  
  
  
  Review Process Type: Ensure that the process type you are using is correct and that it supports the reason code you are trying to apply.
  
  
  Configuration Adjustment: If the reason code is not defined for the process type, you may need to add it:
  
  Go to the customizing settings in SAP and add the necessary reason code to the appropriate process type.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources for guidance on configuring reason codes and process types.
  
  
  Check for Updates: Ensure that your SAP system is up to date, as there may be patches or updates that address this issue.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRMD_ORDER for managing CRM orders.
  Customizing Settings: Familiarize yourself with the customizing settings for CRM, particularly those related to call lists and reason codes.
  User Roles: Ensure that you have the necessary permissions to view and modify reason codes and process types in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.