How To Fix CRM_C3SALES020 - Credit card company is unknown

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_C3SALES - Messages for C3SALES

• Message number: 020

• Message text: Credit card company is unknown

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_C3SALES020 - Credit card company is unknown ?

  The SAP error message CRM_C3SALES020 indicates that the credit card company associated with a transaction is unknown or not recognized in the system. This error typically arises during the processing of credit card payments in the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Missing Configuration: The credit card company may not be configured in the system. This could be due to missing entries in the relevant tables or settings.
  Incorrect Data Entry: The credit card information entered may not match any of the existing credit card companies in the system.
  Integration Issues: If the system is integrated with external payment gateways or services, there may be issues with the integration that prevent the recognition of the credit card company.
  Data Migration Issues: If data has been migrated from another system, there may be inconsistencies or missing data related to credit card companies.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for credit card processing in SAP CRM.
  Ensure that the credit card company is defined in the system. This can typically be found in the customizing settings under Financial Services or Payment Processing.
  If the credit card company is not listed, you may need to add it.
  
  
  
  Verify Data Entry:
  
  Double-check the credit card information entered in the transaction. Ensure that the credit card company name and other details are correct.
  Look for any typos or discrepancies in the credit card details.
  
  
  
  Review Integration Settings:
  
  If using an external payment gateway, verify that the integration settings are correct and that the gateway is functioning properly.
  Check for any logs or error messages from the payment gateway that might provide additional context.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to credit card processing for any specific instructions or troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or updates if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to payment processing and credit card management.
  User Roles: Ensure that the user has the necessary permissions to access and modify credit card company settings.
  Testing: After making changes, conduct tests to ensure that the credit card processing works as expected without triggering the error message.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_C3SALES020 error message.