How To Fix CRM_C3SALES010 - No telephone numbers for the contract item

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_C3SALES - Messages for C3SALES

• Message number: 010

• Message text: No telephone numbers for the contract item

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_C3SALES010 - No telephone numbers for the contract item ?

  The SAP error message CRM_C3SALES010 indicates that there are no telephone numbers associated with a specific contract item in the SAP Customer Relationship Management (CRM) system. This error typically arises when trying to perform actions that require contact information, such as creating a sales order or processing a service request.
  Cause:
  
  Missing Data: The contract item does not have any telephone numbers assigned to it in the system.
  Incorrect Configuration: The configuration settings for the contract or the related business partner may not be set up correctly.
  Data Entry Error: There may have been an oversight during data entry, leading to the omission of telephone numbers.
  
  Solution:
  
  
  Check Contract Item: Navigate to the contract item in question and verify if telephone numbers are indeed missing. You can do this by:
  
  Going to the contract in the CRM system.
  Checking the details of the contract item for any associated contact information.
  
  
  
  Add Telephone Numbers: If telephone numbers are missing, you can add them by:
  
  Editing the contract item.
  Navigating to the relevant section where contact details are maintained.
  Entering the necessary telephone numbers.
  
  
  
  Review Business Partner Data: Ensure that the business partner associated with the contract item has valid telephone numbers. You can do this by:
  
  Accessing the business partner master data.
  Checking the contact information section for any missing or incorrect entries.
  
  
  
  Consult Configuration Settings: If the issue persists, review the configuration settings related to contract management and business partner data to ensure that they are set up correctly.
  
  
  User Authorization: Ensure that you have the necessary authorizations to view and edit the contract and business partner data.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage business partner data or CRMD_ORDER to access the contract management area.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_C3SALES010 and ensure that the necessary telephone numbers are associated with the contract item.