How To Fix CRM_BUPA_RE027 - Service manager profile &1 does not have a default policy

CRM_BUPA_RE027 - Overview

• Message type: E = Error

• Message class: CRM_BUPA_RE - Messages for the rule based partner processing

• Message number: 027

• Message text: Service manager profile &1 does not have a default policy

What causes this issue?

You need to have a default policy in the service manager profile.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

You define a default policy in Customizing for <LS>Service</>, by
choosing <LS>Master Data</> -> <LS>Business Partner</> -> <LS>Accounts
and Contacts</> -> <LS>Rule-Based Assignment of Employees</> ->
<LS>Define Service Manager Profiles</>.
Specify a value for the parameter POLICY for one of the services
contained in the service manager profile &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_RE027 - Service manager profile &1 does not have a default policy ?

  The SAP error message CRM_BUPA_RE027 indicates that the service manager profile specified does not have a default policy assigned to it. This error typically occurs in the context of Customer Relationship Management (CRM) when trying to perform operations related to business partners or service management.
  
  Cause:
  
  Missing Default Policy: The service manager profile specified in the error message does not have a default policy assigned. This can happen if the configuration for the service manager profile is incomplete or if the policy was deleted or not created.
  Incorrect Profile Assignment: The profile being referenced may not be correctly assigned to the business partner or service order.
  
  Configuration Issues: There may be issues in the configuration settings for service management or business partner management.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Service Manager Profile:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Customer Relationship Management > Service Management > Service Order Management >