How To Fix CRM_BUPA_MAPPING307 - ERP system does not support consumers

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_MAPPING - CRM BP Mapping Business Partner to Customer Master in R/3

• Message number: 307

• Message text: ERP system does not support consumers

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_MAPPING307 - ERP system does not support consumers ?

  The SAP error message CRM_BUPA_MAPPING307 indicates that the ERP system does not support consumer business partners. This typically arises in scenarios where there is an attempt to map or synchronize business partner data between SAP CRM and SAP ERP systems, and the ERP system is not configured to handle consumer-type business partners.
  Cause:
  
  Configuration Issue: The ERP system may not be set up to recognize or manage consumer business partners. This can happen if the necessary settings for consumer business partners are not activated in the ERP system.
  Data Mapping: There may be an issue with the data mapping between the CRM and ERP systems, where the CRM is trying to send consumer data that the ERP cannot process.
  Business Partner Role: The business partner role assigned in the CRM may not be compatible with the roles defined in the ERP system.
  
  Solution:
  
  
  Check Configuration:
  
  Ensure that the ERP system is configured to support consumer business partners. This may involve checking the settings in the Business Partner (BP) configuration.
  In the ERP system, navigate to the relevant configuration settings (usually found in the SPRO transaction) and ensure that consumer roles are activated.
  
  
  
  Review Business Partner Roles:
  
  Verify the roles assigned to the business partners in both the CRM and ERP systems. Ensure that the roles are compatible and that the consumer role is defined in the ERP system.
  
  
  
  Data Mapping:
  
  Review the data mapping settings between the CRM and ERP systems. Ensure that the consumer data being sent from CRM is correctly mapped to the corresponding fields in the ERP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to business partner integration between CRM and ERP. There may be specific notes or guides that address this issue.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that consumer business partners can be successfully created and synchronized between the systems.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have taken.
  
  By following these steps, you should be able to resolve the CRM_BUPA_MAPPING307 error and ensure that your ERP system can handle consumer business partners appropriately.