How To Fix CRM_BUPA_MAPPING306 - Reference customer already downloaded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_MAPPING - CRM BP Mapping Business Partner to Customer Master in R/3

• Message number: 306

• Message text: Reference customer already downloaded

What causes this issue?

The ERP reference customer has already been downloaded from the ERP
backend system to CRM.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Using the transaction CRMM_BUPA_MAP, check which business partner has
been created in CRM for the ERP reference customer, and maintain this
business partner as the reference business partner in transaction
CRMC_BUPA_CONSUM.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_MAPPING306 - Reference customer already downloaded ?

  The SAP error message CRM_BUPA_MAPPING306 indicates that there is an issue with the synchronization of business partner data between the SAP Customer Relationship Management (CRM) system and the SAP backend system (like SAP ERP). Specifically, this error occurs when there is an attempt to download a reference customer that has already been downloaded to the CRM system.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Duplicate Download Attempt: The reference customer (business partner) is being downloaded again, but it has already been processed in the CRM system.
  Data Consistency Issues: There may be inconsistencies in the data between the CRM and the backend system, leading to the system recognizing the reference customer as already existing.
  Incorrect Configuration: The configuration settings for the business partner synchronization may not be set up correctly, causing the system to misinterpret the status of the reference customer.
  
  Solution:
  To resolve the CRM_BUPA_MAPPING306 error, you can take the following steps:
  
  
  Check Existing Business Partners:
  
  Verify if the reference customer already exists in the CRM system. You can do this by searching for the business partner in the CRM transaction or using the relevant reports.
  
  
  
  Review Synchronization Logs:
  
  Check the synchronization logs for any errors or warnings that might provide more context about the issue. This can help identify if there were any problems during the initial download.
  
  
  
  Delete or Update Existing Entry:
  
  If the reference customer is indeed present and you need to update it, consider deleting the existing entry if it is not needed or updating it with the latest information from the backend system.
  
  
  
  Reconfigure Synchronization Settings:
  
  Review the configuration settings for business partner synchronization in both the CRM and backend systems. Ensure that the settings are correctly aligned to prevent duplicate downloads.
  
  
  
  Use Transaction Codes:
  
  You can use transaction codes like BP (Business Partner) in the CRM system to manage business partner data and check for duplicates.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or Knowledge Base Articles (KBAs) that might address this specific error. SAP frequently updates its documentation and provides solutions for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. They can provide more detailed insights based on your specific system configuration and version.
  
  
  
  Related Information:
  
  Business Partner Concept: Understand the business partner concept in SAP, as it is crucial for managing customer and vendor data.
  Data Synchronization: Familiarize yourself with the data synchronization process between SAP CRM and the backend system, including the use of middleware if applicable.
  Error Handling: Learn about error handling in SAP CRM to better manage and troubleshoot similar issues in the future.
  
  By following these steps, you should be able to resolve the CRM_BUPA_MAPPING306 error and ensure smooth synchronization of business partner data between your SAP systems.