How To Fix CRM_BUPA_HIERARCHY021 - Choose a hierarchy category for the download

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_HIERARCHY - CRM BP Group Hierarchy

• Message number: 021

• Message text: Choose a hierarchy category for the download

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_HIERARCHY021 - Choose a hierarchy category for the download ?

  The SAP error message CRM_BUPA_HIERARCHY021 typically occurs in the context of downloading business partner hierarchies in SAP Customer Relationship Management (CRM). The error indicates that a hierarchy category has not been selected for the download process.
  Cause:
  The error is caused by the absence of a specified hierarchy category when attempting to download business partner hierarchies. This can happen if:
  
  The user did not select a hierarchy category in the relevant transaction or program.
  The configuration for hierarchy categories is incomplete or missing.
  There may be a system or user authorization issue preventing the selection of hierarchy categories.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Select a Hierarchy Category:
  
  Go to the transaction or program where you are trying to download the business partner hierarchy.
  Ensure that you select a valid hierarchy category from the available options. This is usually done in a dropdown menu or selection screen.
  
  
  
  Check Configuration:
  
  If you are unsure about the available hierarchy categories, check the configuration settings in the SAP system. You can do this by navigating to the relevant customizing settings in the SAP IMG (Implementation Guide).
  Path: SPRO -> SAP Customizing Implementation Guide -> Customer Relationship Management -> Master Data -> Business Partner -> Hierarchy -> Define Hierarchy Categories.
  
  
  
  Authorization Check:
  
  Ensure that your user profile has the necessary authorizations to access and select hierarchy categories. You may need to consult with your SAP security team if you suspect authorization issues.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to business partner hierarchies for any additional context or specific instructions related to your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Business Partner Hierarchies: In SAP CRM, business partner hierarchies are used to represent relationships between different business partners, such as customers, vendors, and employees.
  Hierarchy Categories: These categories help in organizing and managing business partner hierarchies effectively. Each category can have specific attributes and settings.
  SAP Notes: Check SAP Notes for any updates or fixes related to this error message. You can search for the error code in the SAP Support Portal.
  
  By following these steps, you should be able to resolve the CRM_BUPA_HIERARCHY021 error and successfully download the business partner hierarchy.