How To Fix CRM_BUPA_HIERARCHY008 - Customer &1 in sales area &2 has no data in the customer hierarchy

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_HIERARCHY - CRM BP Group Hierarchy

• Message number: 008

• Message text: Customer &1 in sales area &2 has no data in the customer hierarchy

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_HIERARCHY008 - Customer &1 in sales area &2 has no data in the customer hierarchy ?

  The SAP error message CRM_BUPA_HIERARCHY008 indicates that a specific customer (identified by &1) in a particular sales area (identified by &2) does not have any data in the customer hierarchy. This can occur in various scenarios, particularly when working with customer master data in SAP CRM.
  Cause:
  
  Missing Hierarchy Data: The customer may not be assigned to any hierarchy or may not have been properly set up in the customer hierarchy.
  Incorrect Sales Area: The sales area specified may not be correctly linked to the customer or may not have the necessary hierarchy data.
  Data Inconsistency: There may be inconsistencies or missing entries in the customer master data or hierarchy configuration.
  Customer Status: The customer might be inactive or not fully set up in the system.
  
  Solution:
  
  
  Check Customer Hierarchy Assignment:
  
  Go to the customer master data and verify if the customer is assigned to the correct hierarchy.
  Use transaction code BP (Business Partner) to check the details of the customer.
  
  
  
  Verify Sales Area Configuration:
  
  Ensure that the sales area specified in the error message is correctly configured and linked to the customer.
  Check the sales area settings in the customer master data.
  
  
  
  Maintain Customer Hierarchy:
  
  If the customer is not part of any hierarchy, you may need to create or assign the customer to the appropriate hierarchy.
  Use transaction code CRMD_ORDER or BP to manage and maintain customer hierarchies.
  
  
  
  Check for Data Consistency:
  
  Run consistency checks on the customer master data to identify any discrepancies.
  Use transaction codes like SE16 to view relevant tables (e.g., BUT000, BUT020, etc.) for customer data.
  
  
  
  Review Customer Status:
  
  Ensure that the customer is active and has all necessary data filled out in the customer master record.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on managing customer hierarchies.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP - Business Partner Maintenance
  CRMD_ORDER - CRM Order Management
  SE16 - Data Browser for table checks
  
  
  Tables:
  
  BUT000 - General Data for Business Partners
  BUT020 - Address Data for Business Partners
  BUT050 - Business Partner Relationships
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to customer hierarchies.
  
  By following these steps, you should be able to resolve the error and ensure that the customer is properly set up in the hierarchy for the specified sales area.