How To Fix CRM_BUPA_HIERARCHY005 - Customer &1 does not exist as a business partner in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_HIERARCHY - CRM BP Group Hierarchy

• Message number: 005

• Message text: Customer &1 does not exist as a business partner in CRM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_HIERARCHY005 - Customer &1 does not exist as a business partner in CRM ?

  The SAP error message CRM_BUPA_HIERARCHY005 indicates that the specified customer (business partner) does not exist in the CRM system. This error typically arises when there is an attempt to access or manipulate a customer record that has not been created or is not recognized in the CRM database.
  Cause:
  
  Non-Existent Business Partner: The business partner (customer) you are trying to access does not exist in the CRM system.
  Data Synchronization Issues: If the business partner was created in another system (like SAP ECC) but has not been replicated to the CRM system.
  Incorrect Input: The customer number or ID entered may be incorrect or mistyped.
  Deactivated Business Partner: The business partner may exist but could be deactivated or marked for deletion.
  
  Solution:
  
  
  Verify Business Partner Existence:
  
  Check if the business partner exists in the CRM system using transaction code BP (Business Partner) or CRMD_ORDER (for CRM orders).
  Ensure that you are using the correct customer number or ID.
  
  
  
  Create Business Partner:
  
  If the business partner does not exist, you may need to create it using transaction code BP. Ensure that all required fields are filled out correctly.
  
  
  
  Data Replication:
  
  If the business partner exists in another system (like SAP ECC), ensure that the data replication process is functioning correctly. You may need to check the middleware (like SAP PI/PO) or the relevant settings in the SAP Landscape Transformation (SLT) if applicable.
  
  
  
  Check for Deactivation:
  
  If the business partner exists but is inactive, you may need to reactivate it. This can be done in the Business Partner transaction by changing the status.
  
  
  
  Consult Logs:
  
  Check the application logs for any additional error messages or information that might provide more context about the issue.
  
  
  
  Authorization Issues:
  
  Ensure that you have the necessary authorizations to view or manipulate the business partner data.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  CRMD_ORDER: CRM Order Management
  SLG1: Application Log for checking logs related to business partner replication or errors.
  
  
  
  Documentation: Refer to SAP Help documentation for Business Partner management in CRM for detailed steps on creating and managing business partners.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  By following these steps, you should be able to resolve the CRM_BUPA_HIERARCHY005 error and ensure that the business partner is correctly set up in the CRM system.