How To Fix CRM_BUPA_HIERARCHY002 - Download R3 customer hierarchy is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_HIERARCHY - CRM BP Group Hierarchy

• Message number: 002

• Message text: Download R3 customer hierarchy is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_HIERARCHY002 - Download R3 customer hierarchy is not active ?

  The SAP error message CRM_BUPA_HIERARCHY002 indicates that the download of the R/3 customer hierarchy is not active. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with the synchronization or activation of customer hierarchy data between the CRM system and the R/3 (or S/4HANA) system.
  Cause:
  
  Inactive Hierarchy: The customer hierarchy in the R/3 system may not be active or properly configured.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the hierarchy from being downloaded.
  Missing Authorizations: The user may not have the necessary authorizations to access or download the customer hierarchy.
  Technical Issues: There could be technical issues such as network problems or system errors that prevent the download process.
  
  Solution:
  
  
  Check Hierarchy Activation:
  
  Go to the R/3 system and check if the customer hierarchy is active. You can do this by navigating to the relevant transaction (e.g., BP for Business Partner) and verifying the status of the hierarchy.
  If it is inactive, activate the hierarchy.
  
  
  
  Review Configuration:
  
  Ensure that the configuration settings for the customer hierarchy in both the CRM and R/3 systems are correctly set up. This includes checking the settings in transaction SPRO for CRM and R/3.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to perform the download. This can be checked in the user profile or by consulting with your SAP security team.
  
  
  
  Monitor Background Jobs:
  
  If the download is supposed to happen as part of a background job, check the job logs for any errors or warnings that might indicate what went wrong.
  
  
  
  Check for Technical Issues:
  
  Look for any network issues or system errors that might be affecting the connection between the CRM and R/3 systems. You can check system logs (transaction SM21) for any relevant error messages.
  
  
  
  Re-run the Download:
  
  After addressing the above points, try to re-run the download process to see if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SPRO (Customizing), and SM21 (System Log).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and R/3 integration to ensure that all necessary steps have been followed for proper configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical support team for further assistance.