How To Fix CRM_BUPA_HIERARCHY002 - Download R3 customer hierarchy is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_HIERARCHY - CRM BP Group Hierarchy

• Message number: 002

• Message text: Download R3 customer hierarchy is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_HIERARCHY002 - Download R3 customer hierarchy is not active ?

  The SAP error message CRM_BUPA_HIERARCHY002 indicates that the download of the R/3 customer hierarchy is not active. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with the synchronization or activation of customer hierarchy data between the CRM system and the R/3 (or S/4HANA) system.
  
  Cause:
  
  Inactive Hierarchy: The customer hierarchy in the R/3 system may not be active or properly configured.
  
  Configuration Issues: There may be configuration issues in the CRM system that prevent the hierarchy from being downloaded.
  Missing Authorizations: The user may not have the necessary authorizations to access or download the customer hierarchy.
  Technical Issues: There could be technical issues such as network problems or system errors that prevent the download process.
  
  
  Solution:
  
  
  Check Hierarchy Activation:
  
  Go to the R/3 system and check if the customer hierarchy is active. You can do this by navigating to the relevant transaction (e.g., BP for Business Partner) and