How To Fix CRM_BUPA_DIMA208 - Incorrect identification number in CRM: Customer number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_DIMA - CRM BP-Specific Implementation 'Data Integrity Manager'

• Message number: 208

• Message text: Incorrect identification number in CRM: Customer number &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_DIMA208 - Incorrect identification number in CRM: Customer number &1 ?

  The SAP error message CRM_BUPA_DIMA208 indicates that there is an issue with the identification number associated with a customer in the SAP Customer Relationship Management (CRM) system. Specifically, it suggests that the customer number provided is incorrect or does not exist in the system.
  Cause:
  
  Incorrect Customer Number: The customer number (&1) being referenced may not exist in the CRM system or may have been entered incorrectly.
  Data Synchronization Issues: If the CRM system is integrated with other systems (like ERP), there may be synchronization issues leading to discrepancies in customer data.
  Deleted or Inactive Customer: The customer number may refer to a customer that has been deleted or marked as inactive.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the identification number from being recognized correctly.
  
  Solution:
  
  Verify Customer Number: Check the customer number you are using to ensure it is correct. You can do this by searching for the customer in the CRM system.
  Check for Deletion or Inactivity: Look into the status of the customer record to see if it has been deleted or marked as inactive. If so, you may need to reactivate it or create a new customer record.
  Data Synchronization: If your CRM is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to run synchronization jobs or check for errors in the integration process.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to investigate any underlying configuration issues or system errors.
  Review Configuration Settings: Check the configuration settings in the CRM system to ensure that they are set up correctly for customer identification.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like BP (Business Partner) to search for and manage customer records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for CRM and Business Partner management for more detailed information on handling customer records and identification numbers.
  User Authorization: Ensure that you have the necessary authorizations to view and manage customer records in the CRM system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.