How To Fix CRM_BUPA_DIMA089 - The standard remote mails are different: &1 &2 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_DIMA - CRM BP-Specific Implementation 'Data Integrity Manager'

• Message number: 089

• Message text: The standard remote mails are different: &1 &2 &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_DIMA089 - The standard remote mails are different: &1 &2 &4 ?

  The SAP error message CRM_BUPA_DIMA089 indicates that there is a discrepancy in the standard remote mail addresses associated with business partners in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are inconsistencies in the email addresses or communication methods defined for business partners.
  Cause:
  The error message is triggered when the system detects that the standard remote mail addresses for a business partner do not match or are inconsistent. This can happen due to various reasons, such as:
  
  Manual entry errors when defining email addresses.
  Changes in the business partner data that have not been synchronized properly.
  Different email addresses being set for the same business partner in different contexts (e.g., sales area, organizational unit).
  
  Solution:
  To resolve the error CRM_BUPA_DIMA089, you can follow these steps:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner that is causing the error.
  Review the email addresses and communication methods defined for the business partner.
  
  
  
  Standardize Email Addresses:
  
  Ensure that the email addresses are consistent across all relevant views (e.g., general data, sales area data).
  If there are discrepancies, update the email addresses to ensure they match.
  
  
  
  Synchronize Data:
  
  If the business partner data is maintained in multiple systems (e.g., CRM and ERP), ensure that the data is synchronized across these systems.
  Use transaction codes like SLG1 to check for any logs related to data synchronization issues.
  
  
  
  Check Customizing Settings:
  
  Review the customizing settings for business partner communication methods in the SAP system.
  Ensure that the settings align with the business requirements and that there are no conflicting configurations.
  
  
  
  Test the Changes:
  
  After making the necessary updates, test the changes by attempting to perform the action that triggered the error.
  Ensure that the error no longer appears and that the business partner can be used as intended.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP - Business Partner Maintenance
  SLG1 - Application Log
  
  
  Documentation: Refer to SAP Help documentation for Business Partner Management for more details on managing business partner data and communication methods.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the business partner email addresses are consistent and correctly configured.