How To Fix CRM_BUPA_CLEARING035 - Not able to identify the master account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_CLEARING - Cleansing Tool: Cleansing of Service-Specific References

• Message number: 035

• Message text: Not able to identify the master account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CLEARING035 - Not able to identify the master account ?

  The SAP error message CRM_BUPA_CLEARING035 indicates that the system is unable to identify the master account for a business partner during a clearing operation. This error typically arises in the context of Customer Relationship Management (CRM) and can be related to issues with business partner data or configuration.
  Causes:
  
  Missing Master Account: The business partner may not have a designated master account, or the master account may not be properly configured.
  Data Inconsistency: There may be inconsistencies in the business partner data, such as missing or incorrect entries in the database.
  Configuration Issues: The system configuration for business partner roles or account determination may not be set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to access or view the master account.
  Integration Issues: If the business partner data is being integrated from another system, there may be issues with the data transfer or mapping.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Verify that the business partner in question has a master account assigned. You can do this by navigating to the business partner transaction and checking the details.
  Ensure that all required fields are filled out correctly.
  
  
  
  Review Configuration:
  
  Check the configuration settings for business partners in the CRM system. Ensure that the roles and account determination settings are correctly defined.
  If necessary, consult with your SAP Basis or configuration team to ensure that the settings align with your business processes.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the business partner data. This can often be done using transaction codes like BP or BP_MONITOR.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the business partner and its master account.
  
  
  
  Integration Review:
  
  If the business partner data is being integrated from another system (e.g., ERP), check the integration settings and logs for any errors or issues during data transfer.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error. SAP frequently updates its documentation and may have specific fixes or patches available.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), BP_MONITOR, and CRM_ORDER for managing business partners and orders.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to business partner management and CRM configuration for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.