How To Fix CRM_BUPA_CLEARING032 - Account &1 has been merged with account &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_CLEARING - Cleansing Tool: Cleansing of Service-Specific References

• Message number: 032

• Message text: Account &1 has been merged with account &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CLEARING032 - Account &1 has been merged with account &2 ?

  The SAP error message CRM_BUPA_CLEARING032 indicates that an account (represented by &1) has been merged with another account (represented by &2). This typically occurs in the context of Business Partner (BP) management within SAP Customer Relationship Management (CRM) when two or more business partner accounts are consolidated into a single account.
  Cause:
  The error arises when there is an attempt to perform an operation (such as updating, deleting, or processing transactions) on a business partner account that has been merged with another account. The system prevents actions on the original account to maintain data integrity and ensure that all transactions and references are correctly associated with the merged account.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Merged Account: Check the details of the accounts involved. You can use transaction codes like BP (Business Partner) to view the details of both accounts.
  
  
  Update References: If you are trying to perform an operation on the original account, you should instead perform the operation on the merged account (the target account). Ensure that any references or transactions are updated to point to the correct account.
  
  
  Check for Dependencies: Review any dependent objects or transactions that may still reference the original account. Update these references as necessary.
  
  
  Consult Documentation: If you are unsure about the merging process or how to handle the accounts, refer to SAP documentation or consult with your SAP administrator or support team for guidance.
  
  
  Use Transaction Codes: You may also use transaction codes like BP to manage business partners or CRMD_ORDER for managing CRM orders to ensure that all related data is consistent.
  
  
  Testing: After making the necessary updates, test the process again to ensure that the error does not reoccur.
  
  
  Related Information:
  
  Business Partner Management: Understanding how business partners are managed in SAP CRM is crucial. Familiarize yourself with the concepts of merging and managing business partners.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, there may be known issues or additional guidance provided by SAP.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to perform operations on business partner accounts, especially after a merge.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.