How To Fix CRM_BUPA_BSP002 - Duplicates were found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_BSP - Business Partner: Portal/BSP UI

• Message number: 002

• Message text: Duplicates were found

What causes this issue?

When creating or changing an address, it was established that a business
partner already exists in the system with the same data.

System Response

The change is not carried out. The duplicates that have been found are
displayed.

How to fix this error?

Decide whether the changes should be implemented or undone.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_BSP002 - Duplicates were found ?

  The SAP error message CRM_BUPA_BSP002 indicates that duplicates were found when trying to create or update a business partner (BP) in the SAP Customer Relationship Management (CRM) system. This error typically occurs when the system detects that the data being entered matches existing records in a way that violates the uniqueness constraints defined for business partners.
  Causes:
  
  Duplicate Data Entry: The most common cause is that the user is attempting to create a business partner with data that already exists in the system (e.g., same name, address, or identification number).
  Incorrect Matching Criteria: The system may have strict matching criteria that are too broad, leading to false positives in duplicate detection.
  Data Migration Issues: If data has been migrated from another system, it may contain duplicates that were not cleaned up prior to migration.
  Configuration Settings: The duplicate check settings in the system may be configured to be overly sensitive, causing legitimate entries to be flagged as duplicates.
  
  Solutions:
  
  Check Existing Business Partners: Before creating a new business partner, search the existing records to see if a similar entry already exists. Use various search criteria to ensure thorough checking.
  Modify Data: If you find that a similar business partner exists, consider modifying the data you are trying to enter to make it unique (e.g., adding a middle name, changing the address slightly).
  Review Duplicate Check Settings: If you have access, review the duplicate check settings in the system. Adjust the criteria if necessary to reduce false positives.
  Data Cleansing: If duplicates exist in the system, consider running a data cleansing process to merge or delete duplicate records.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling duplicates in your version of SAP CRM.
  Contact Support: If the issue persists and you cannot resolve it, consider reaching out to your SAP support team for assistance.
  
  Related Information:
  
  Business Partner Roles: Understand the different roles that a business partner can have in SAP CRM, as duplicates may be role-specific.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., BP for business partner maintenance) that can help you manage business partner records.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address known issues.
  
  By following these steps, you should be able to identify the cause of the duplicate error and take appropriate action to resolve it.