How To Fix CRM_BUPA_BOL061 - Enter either Internet user or user name

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_BOL -

• Message number: 061

• Message text: Enter either Internet user or user name

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_BOL061 - Enter either Internet user or user name ?

  The SAP error message CRM_BUPA_BOL061 typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with user identification during the processing of business partner data. The error indicates that the system requires either an Internet user or a user name to proceed, but neither has been provided.
  Cause:
  
  Missing User Information: The error is often triggered when a business partner is being processed, and the system expects either an Internet user or a user name to be specified, but neither is available.
  Configuration Issues: There may be configuration issues in the business partner settings or in the user management settings that prevent the system from recognizing the required user information.
  Data Inconsistencies: There could be inconsistencies or missing data in the business partner records that lead to this error.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP (Business Partner) and check the details of the business partner in question.
  Ensure that either an Internet user or a user name is assigned to the business partner.
  
  
  
  Assign User Information:
  
  If the business partner does not have an Internet user or user name, you can assign one by editing the business partner record.
  Navigate to the Roles tab and ensure that the appropriate roles that require user information are assigned.
  
  
  
  User Management:
  
  Ensure that the user accounts are properly set up in the system. Check the user master records in transaction code SU01 to confirm that the users exist and are active.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to business partners and user management in the CRM system. Ensure that the necessary settings are in place to allow for the assignment of Internet users or user names.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of your SAP system and any known issues.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  SU01: User Maintenance
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Understand the roles assigned to business partners and how they relate to user management in SAP CRM.
  
  By following these steps, you should be able to resolve the CRM_BUPA_BOL061 error and ensure that the necessary user information is correctly configured in your SAP system.