How To Fix CRM_BTIL_CUST020 - Search help for the objects of component &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BTIL_CUST - Business Transaction Interaction Layer

• Message number: 020

• Message text: Search help for the objects of component &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BTIL_CUST020 - Search help for the objects of component &1 does not exist ?

  The SAP error message CRM_BTIL_CUST020 indicates that the search help for the specified component does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or search for business partner information or other related objects.
  Cause:
  
  Missing Search Help: The search help for the specified component (indicated by &1 in the error message) has not been defined or is not active in the system.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the search help from being recognized or utilized.
  Transport Issues: If the system has recently undergone a transport of changes, the search help may not have been included or properly activated.
  Authorization Issues: The user may not have the necessary authorizations to access the search help.
  
  Solution:
  
  
  Check Search Help Definition:
  
  Go to transaction SE11 (Data Dictionary) and check if the search help for the specified component exists.
  If it does not exist, you may need to create it or activate it if it is inactive.
  
  
  
  Activate Search Help:
  
  If the search help exists but is inactive, you can activate it in SE11.
  Ensure that the search help is properly linked to the relevant fields or components.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the CRM system to ensure that the search help is correctly set up.
  You may need to consult with your SAP Basis or CRM functional team to verify the configuration.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, verify that all necessary objects, including search helps, were included in the transport request.
  Re-import the transport if necessary.
  
  
  
  User Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the search help.
  Check the user roles and profiles to confirm that they include access to the relevant components.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: SE11 (Data Dictionary), SE80 (Object Navigator), and CRMD_ORDER (CRM Order Management) may be useful for troubleshooting.
  SAP Documentation: Refer to the official SAP documentation for CRM and search helps for more detailed information on how to create and manage search helps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.