How To Fix CRM_BTIL_CUST015 - External object name &1 already exists (object &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BTIL_CUST - Business Transaction Interaction Layer

• Message number: 015

• Message text: External object name &1 already exists (object &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BTIL_CUST015 - External object name &1 already exists (object &2) ?

  The SAP error message CRM_BTIL_CUST015 indicates that there is a conflict with an external object name that already exists in the system. This typically occurs when you are trying to create or update a business partner or customer record, and the external identifier you are using is already associated with another object.
  Cause:
  
  Duplicate External Identifier: The external object name (e.g., a unique identifier for a business partner) you are trying to use is already assigned to another object in the system.
  Data Migration Issues: If you are migrating data from another system, there may be conflicts with existing identifiers.
  Incorrect Configuration: There may be issues with the configuration of the business partner or customer data management settings.
  
  Solution:
  
  Check Existing Records: Verify if the external object name you are trying to use is already in use. You can do this by searching for the object in the relevant transaction (e.g., transaction BP for business partners).
  Use a Unique Identifier: If the external object name is already in use, you will need to choose a different, unique identifier for the new object you are trying to create.
  Data Cleanup: If you find that there are duplicates that should not exist, consider cleaning up the data by removing or merging duplicate records.
  Review Data Migration Process: If this error occurred during a data migration, review the migration process to ensure that unique identifiers are being generated correctly and that there are no conflicts with existing data.
  Consult Documentation: Refer to SAP documentation or notes related to business partner management for any specific guidelines or best practices.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage and view business partner records.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Custom Development: If you have custom developments or enhancements, ensure that they are not causing conflicts with standard SAP behavior.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.