How To Fix CRM_BTIL002 - Cancel search help because of internal inconsistency

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BTIL -

• Message number: 002

• Message text: Cancel search help because of internal inconsistency

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BTIL002 - Cancel search help because of internal inconsistency ?

  The SAP error message CRM_BTIL002, which states "Cancel search help because of internal inconsistency," typically occurs in the SAP Customer Relationship Management (CRM) module. This error is often related to issues with the Business Partner (BP) data or inconsistencies in the underlying database tables.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the Business Partner data, such as missing or incorrect entries in the relevant tables.
  Custom Enhancements: If there are custom enhancements or modifications in the CRM system, they might interfere with the standard search help functionality.
  Database Issues: Corruption or issues in the database tables that store Business Partner information can lead to this error.
  Authorization Issues: Sometimes, insufficient authorizations can prevent the system from accessing the necessary data, leading to inconsistencies.
  System Configuration: Incorrect configuration settings in the CRM system can also lead to this error.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like BP (Business Partner) to check for inconsistencies in the Business Partner data.
  Run consistency checks using transaction SLG1 to view application logs for any related errors.
  
  
  
  Review Custom Enhancements:
  
  If there are custom developments, review the code to ensure that it does not interfere with standard functionalities.
  Temporarily disable custom enhancements to see if the error persists.
  
  
  
  Database Check:
  
  Perform a database consistency check to identify and resolve any issues with the underlying tables.
  Use transaction SE11 to check the structure of the relevant tables and ensure they are correctly defined.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access Business Partner data.
  Review the roles and authorizations assigned to the user.
  
  
  
  System Configuration:
  
  Review the configuration settings in the CRM system related to Business Partner management.
  Ensure that all necessary settings are correctly configured.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, SLG1, and SE11 for troubleshooting.
  SAP Documentation: Review SAP documentation related to Business Partner management and error handling in CRM.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_BTIL002 error in your SAP system.