How To Fix CRM_BSP_PSOB012 - Payment card ID &1 for partner &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_PSOB - Messages for Contract Object

• Message number: 012

• Message text: Payment card ID &1 for partner &2 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_PSOB012 - Payment card ID &1 for partner &2 does not exist ?

  The SAP error message CRM_BSP_PSOB012 indicates that there is an issue with the payment card ID associated with a partner in the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the payment card ID for a given partner does not exist in the system.
  Cause:
  
  Missing Payment Card Data: The payment card ID specified in the error message is not found in the database. This could be due to the payment card not being created or saved properly for the partner.
  Incorrect Partner Information: The partner ID referenced may not have any associated payment card information, or the payment card ID may have been deleted or not assigned.
  Data Synchronization Issues: If the system is integrated with other systems (e.g., ERP), there may be synchronization issues leading to missing data.
  User Input Error: The user may have entered an incorrect payment card ID or partner ID.
  
  Solution:
  
  
  Check Payment Card Data:
  
  Navigate to the payment card management section in SAP CRM and verify if the payment card ID exists for the specified partner.
  If it does not exist, create a new payment card entry for the partner.
  
  
  
  Verify Partner Information:
  
  Ensure that the partner ID is correct and that it is linked to the appropriate payment card.
  Check if the partner has been assigned the correct payment card in the system.
  
  
  
  Data Synchronization:
  
  If your SAP CRM is integrated with other systems, check for any synchronization issues. Ensure that data is being transferred correctly between systems.
  You may need to run a data synchronization job or check the middleware for errors.
  
  
  
  User Input Validation:
  
  Double-check the input values for the payment card ID and partner ID to ensure they are correct.
  If necessary, provide user training or guidelines to minimize input errors.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional troubleshooting steps specific to your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage partner data and Fiori apps for payment card management.
  Authorization Issues: Ensure that the user has the necessary authorizations to view and manage payment card data.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_BSP_PSOB012 error message.