How To Fix CRM_BSP_PROD137 - Serious error: Reference application could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_PROD - Messages for BSP Interface of CRM Product Master

• Message number: 137

• Message text: Serious error: Reference application could not be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_PROD137 - Serious error: Reference application could not be determined ?

  The SAP error message CRM_BSP_PROD137 ("Serious error: Reference application could not be determined") typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the determination of the reference application for a business scenario, particularly when using Business Server Pages (BSP).
  Causes:
  
  Missing Configuration: The reference application may not be properly configured in the system. This could be due to missing entries in the customizing settings.
  Incorrect URL: The URL being accessed may not correspond to a valid BSP application or may be incorrectly formatted.
  Authorization Issues: The user may not have the necessary authorizations to access the reference application.
  System Errors: There could be underlying system issues, such as inconsistencies in the database or problems with the BSP application itself.
  Transport Issues: If the BSP application was recently transported from another system, there may be missing components or dependencies.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the BSP application in transaction SE80 or BSP Application settings. Ensure that the reference application is correctly defined.
  Check the customizing settings in transaction SPRO under the relevant CRM settings.
  
  
  
  Validate URL:
  
  Ensure that the URL being accessed is correct and points to a valid BSP application. You can test the URL directly in the browser to see if it loads correctly.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have access to the required BSP application. Use transaction SU53 to analyze authorization issues after the error occurs.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Re-transport BSP Application:
  
  If the issue arose after a transport, consider re-transferring the BSP application and its dependencies to ensure all components are present.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the BSP application to identify where the reference application determination is failing.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches.
  
  
  
  Related Information:
  
  BSP Applications: Business Server Pages are used in SAP for web-based applications. Understanding how BSP applications work and their configuration is crucial for troubleshooting.
  CRM Customizing: Familiarity with CRM customizing settings can help in identifying misconfigurations that lead to this error.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.