How To Fix CRM_BSP_PERS017 - Keyboard shortcuts must be unique (business role &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_PERS - Messages for personalization

• Message number: 017

• Message text: Keyboard shortcuts must be unique (business role &1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_PERS017 - Keyboard shortcuts must be unique (business role &1) ?

  The SAP error message CRM_BSP_PERS017 indicates that there is a conflict with keyboard shortcuts defined for a specific business role in the SAP CRM system. This error occurs when two or more keyboard shortcuts are assigned the same key combination within the same business role, which leads to ambiguity in the system.
  Cause:
  
  Duplicate Keyboard Shortcuts: The primary cause of this error is that multiple actions or functions within the same business role are assigned the same keyboard shortcut. This can happen during customization or configuration of the business role in the SAP CRM system.
  
  Solution:
  To resolve the error, you need to ensure that all keyboard shortcuts within the specified business role are unique. Here are the steps to do this:
  
  
  Identify the Business Role: Determine which business role is causing the error. The error message will typically include the business role identifier (e.g., &1).
  
  
  Access the Business Role Configuration:
  
  Go to the SAP CRM system and navigate to the area where business roles are configured. This is usually found under the "Business Role Management" or "Role Administration" section.
  
  
  
  Review Keyboard Shortcuts:
  
  Look for the section where keyboard shortcuts are defined for the identified business role.
  Check for any duplicate entries or conflicts in the keyboard shortcuts.
  
  
  
  Modify Shortcuts:
  
  If you find duplicate shortcuts, modify them to ensure that each shortcut is unique. You can either change the key combination or remove the conflicting shortcut if it is not necessary.
  
  
  
  Save Changes: After making the necessary adjustments, save the changes to the business role configuration.
  
  
  Test the Changes: Log in to the system with the modified business role and test the keyboard shortcuts to ensure that the error no longer occurs and that all shortcuts function as expected.
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any specific guidance or updates related to this error message. SAP's support portal may have additional information or patches that could be relevant.
  User Training: Ensure that users are trained on the correct use of keyboard shortcuts to avoid conflicts in the future.
  System Updates: If you are using a customized version of SAP CRM, ensure that your system is up to date with the latest patches and updates from SAP, as these may address known issues related to keyboard shortcuts.
  
  By following these steps, you should be able to resolve the CRM_BSP_PERS017 error and ensure that keyboard shortcuts are unique within the specified business role.