How To Fix CRM_BSP_CUSTCHECK044 - Toolbar &1: Used in OIC2, but no Favorites buttons &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_CUSTCHECK - CRM: Blueprint - Consistency Check

• Message number: 044

• Message text: Toolbar &1: Used in OIC2, but no Favorites buttons &2

What causes this issue?

Toolbar &V1&&V2% is used in OIC2 (for example, see application &V3&).

System Response

In this case, the toolbar should offer buttons to manage your favorites
(Add to / Delete From Favorites).

How to fix this error?

If applicable, enhance the toolbar. Only standard events can be taken
into consideration for technical reasons. If several events are defined
for managing your favorites, ignore this message.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_CUSTCHECK044 - Toolbar &1: Used in OIC2, but no Favorites buttons &2 ?

  The SAP error message CRM_BSP_CUSTCHECK044 typically indicates an issue related to the configuration of the toolbar in the SAP CRM WebClient UI. The message suggests that a specific toolbar is being used in the OIC2 (Online Interaction Center) but does not have the necessary Favorites buttons configured.
  Cause:
  
  Toolbar Configuration: The toolbar referenced in the error message is likely not configured correctly to include the Favorites buttons. This can happen if the toolbar settings were modified or if the necessary buttons were not added during the customization process.
  Missing Customization: The Favorites functionality may not have been enabled or properly set up in the specific context of the OIC2.
  Transport Issues: If the configuration was transported from another system, there may have been issues during the transport that led to missing components.
  
  Solution:
  
  
  Check Toolbar Configuration:
  
  Go to the SAP CRM WebClient UI configuration settings.
  Navigate to the toolbar settings for the specific application or work center where the error occurs.
  Ensure that the Favorites buttons are included in the toolbar configuration.
  
  
  
  Add Favorites Buttons:
  
  If the Favorites buttons are missing, you can add them by editing the toolbar configuration.
  Look for options to include standard buttons like "Add to Favorites" and "Show Favorites".
  
  
  
  Review Customization:
  
  Check if there are any specific customization settings that need to be applied for the OIC2.
  Ensure that the Favorites functionality is enabled in the relevant configuration settings.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, verify that all necessary components were included in the transport request.
  If needed, re-transport the configuration or manually adjust the settings in the target system.
  
  
  
  Testing:
  
  After making the necessary changes, test the toolbar in the OIC2 to ensure that the Favorites buttons are now visible and functional.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on toolbar configuration in the CRM WebClient.
  Documentation: Refer to the SAP CRM documentation for detailed instructions on customizing the WebClient UI and managing toolbars.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered and resolved similar issues.
  
  By following these steps, you should be able to resolve the error message and ensure that the Favorites functionality is properly integrated into the toolbar for the OIC2.