How To Fix CRM_BRF014 - Error when reading the tag hierarchy

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BRF -

• Message number: 014

• Message text: Error when reading the tag hierarchy

What causes this issue?

No entries were found when the tag hierarchy was read.

System Response

No tag hierarchy is displayed.

How to fix this error?

It is likely that a group of tags has been created that has not (yet)
been used. The grouping of tags can be created in the view
CRMV_BRF_TAG_AS.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BRF014 - Error when reading the tag hierarchy ?

  The SAP error message CRM_BRF014, which indicates an error when reading the tag hierarchy, typically arises in the context of the Business Rule Framework (BRF) in SAP Customer Relationship Management (CRM) systems. This error can occur due to various reasons, including issues with the configuration of the BRF, problems with the tag hierarchy itself, or inconsistencies in the underlying data.
  Causes:
  
  Missing or Incomplete Tag Hierarchy: The tag hierarchy may not be properly defined or may be missing required entries.
  Authorization Issues: The user may not have the necessary authorizations to access the tag hierarchy.
  Data Inconsistencies: There may be inconsistencies or corruption in the data related to the tag hierarchy.
  Configuration Errors: Incorrect configuration settings in the BRF or related components can lead to this error.
  Transport Issues: If the tag hierarchy was transported from one system to another, there may have been issues during the transport process.
  
  Solutions:
  
  
  Check Tag Hierarchy Configuration:
  
  Navigate to the BRF configuration and verify that the tag hierarchy is correctly defined.
  Ensure that all necessary tags and their relationships are properly set up.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the tag hierarchy.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the data related to the tag hierarchy. Look for any missing or corrupted entries.
  Use transaction codes like SLG1 to check for logs that might provide more details on the error.
  
  
  
  Recreate the Tag Hierarchy:
  
  If the hierarchy is corrupted, consider recreating it from scratch or restoring it from a backup if available.
  
  
  
  Transport Validation:
  
  If the issue arose after a transport, validate the transport logs to ensure that all objects were transported correctly.
  Re-transport the tag hierarchy if necessary.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the BRF application to identify the exact point of failure.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for BRF and CRM for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify and resolve the CRM_BRF014 error effectively.