How To Fix CRM_BRC_MESSAGES028 - Logical link ID &1 does not exist for the business role &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BRC_MESSAGES - Messages for Business Role Customizing application

• Message number: 028

• Message text: Logical link ID &1 does not exist for the business role &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BRC_MESSAGES028 - Logical link ID &1 does not exist for the business role &2 ?

  The SAP error message CRM_BRC_MESSAGES028 indicates that there is an issue with the logical link ID associated with a specific business role in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system cannot find the specified logical link ID for the given business role, which can prevent users from accessing certain functionalities or data.
  Cause:
  
  Missing Logical Link ID: The logical link ID specified in the error message does not exist in the system. This could be due to a configuration error or because the link was deleted or never created.
  Incorrect Business Role Assignment: The business role assigned to the user may not be correctly configured to include the necessary logical link.
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), the logical link ID may not have been included in the transport.
  Authorization Issues: The user may not have the necessary authorizations to access the logical link associated with the business role.
  
  Solution:
  
  
  Check Logical Link Configuration:
  
  Go to the transaction code CRMD_ORDER or SPRO to check the configuration of logical links.
  Verify that the logical link ID exists and is correctly configured for the business role in question.
  
  
  
  Review Business Role Assignment:
  
  Check the business role assignment for the user experiencing the error. Ensure that the role is correctly assigned and that it includes the necessary logical links.
  You can do this in transaction PFCG (Profile Generator) by checking the roles assigned to the user.
  
  
  
  Create or Modify Logical Link:
  
  If the logical link ID does not exist, you may need to create it or modify an existing one to ensure it is linked to the appropriate business role.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects, including logical links, were included in the transport request.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the logical link. This can be checked in transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM configuration and logical links for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  CRMD_ORDER: For managing CRM orders.
  PFCG: For role maintenance.
  SU53: For checking authorization issues.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.