How To Fix CRM_BP_UM_EMAIL002 - Notification not sent because no sender e-mail address has been provided.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BP_UM_EMAIL - Messages for e-mail notifications in user management

• Message number: 002

• Message text: Notification not sent because no sender e-mail address has been provided.

What causes this issue?

No notification was sent because a valid sender e-mail address is not
maintained.

System Response

The changes you made to the user are saved. No notification was sent
because a valid email address is not maintained.

How to fix this error?

To send an e-mail notification of the changes you made, do the
following:
Maintain a valid sender email address for web-based user management. You
can do this by maintaining a valid e-mail address in Customizing under
<ZK>Customer Management -> Web Channel -> Basic Settings -> Internet
User -> Web based User Management -> Set Up Web Based User Management
</>.
Then make the changes and choose Save. Now that the e-mail address is
maintained, the notification will be triggered automatically.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BP_UM_EMAIL002 - Notification not sent because no sender e-mail address has been provided. ?

  The SAP error message CRM_BP_UM_EMAIL002 indicates that a notification could not be sent because there is no sender email address configured in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send an email notification, and it is essential to have a valid sender email address set up for the email to be dispatched successfully.
  Cause:
  
  Missing Sender Email Address: The most common cause of this error is that the sender email address has not been defined in the system.
  Incorrect Configuration: The email configuration settings in the SAP system may not be properly set up, leading to the absence of a sender email address.
  User Profile Issues: The user profile of the person or system trying to send the email may not have a valid email address assigned.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check User Profile:
  
  Go to the user profile settings in SAP (transaction code SU01).
  Ensure that the user has a valid email address assigned in the "Address" tab.
  
  
  
  Configure Default Sender Email:
  
  If you are using a generic email address for notifications, you can set a default sender email address in the system.
  This can typically be done in the transaction code SCOT (SAPconnect Administration).
  Navigate to the "SMTP" node and ensure that the default sender email address is configured.
  
  
  
  Maintain Business Partner Data:
  
  If the email is being sent from a business partner, ensure that the business partner has a valid email address maintained in their master data.
  Use transaction code BP to check and update the business partner details.
  
  
  
  Check Email Sending Configuration:
  
  Ensure that the email sending configuration is correctly set up in the system.
  Verify that the SMTP settings are correctly configured in transaction SCOT.
  
  
  
  Testing:
  
  After making the necessary changes, test the email sending functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  BP: Business Partner Maintenance
  SCOT: SAPconnect Administration
  
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring email settings and troubleshooting email issues in SAP CRM.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  By ensuring that a valid sender email address is configured and that the necessary settings are in place, you should be able to resolve the CRM_BP_UM_EMAIL002 error and successfully send email notifications.