How To Fix CRM_BP_UM_EMAIL002 - Notification not sent because no sender e-mail address has been provided.


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_BP_UM_EMAIL - Messages for e-mail notifications in user management

  • Message number: 002

  • Message text: Notification not sent because no sender e-mail address has been provided.

  • Show details Hide details
  • What causes this issue?

    No notification was sent because a valid sender e-mail address is not
    maintained.

    System Response

    The changes you made to the user are saved. No notification was sent
    because a valid email address is not maintained.

    How to fix this error?

    To send an e-mail notification of the changes you made, do the
    following:
    Maintain a valid sender email address for web-based user management. You
    can do this by maintaining a valid e-mail address in Customizing under
    <ZK>Customer Management -> Web Channel -> Basic Settings -> Internet
    User -> Web based User Management -> Set Up Web Based User Management
    </>.
    Then make the changes and choose Save. Now that the e-mail address is
    maintained, the notification will be triggered automatically.

    Procedure for System Administrators

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_BP_UM_EMAIL002 - Notification not sent because no sender e-mail address has been provided. ?
    The SAP error message CRM_BP_UM_EMAIL002 indicates that a notification could not be sent because there is no sender email address configured in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send an email notification, and it is essential to have a valid sender email address set up for the email to be dispatched successfully.
    
    Cause: Missing Sender Email Address: The most common cause of this error is that the sender email address has not been defined in the system. Incorrect Configuration: The email configuration settings in the SAP system may not be properly set up, leading to the absence of a sender email address. User Profile Issues: The user profile of the person or system trying to send the email may not have a valid email address assigned.
    Solution: To resolve the error, you can follow these steps: Check User Profile: Go to the user profile settings in

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