How To Fix CRM_BP_UM_EMAIL001 - No notification was sent because no valid e-mail address was supplied

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BP_UM_EMAIL - Messages for e-mail notifications in user management

• Message number: 001

• Message text: No notification was sent because no valid e-mail address was supplied

What causes this issue?

The changes you made to the user are saved. No notification was sent
because a valid E-Mail address is not maintained.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To send an E-Mail notification of the changes you made:
1. First maintain a valid E-Mail address for the business partner or
contact you want to notify.
2. Then make the changes again and then choose Save.
Now that the E-Mail address is maintained, the next time you make
changes and save, the notification will be triggered automatically.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BP_UM_EMAIL001 - No notification was sent because no valid e-mail address was supplied ?

  The SAP error message CRM_BP_UM_EMAIL001 indicates that a notification could not be sent because there is no valid email address associated with the business partner (BP) in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to send emails or notifications to business partners.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the business partner does not have a valid email address recorded in the system.
  Incorrect Email Format: The email address may be present but in an incorrect format, which makes it invalid.
  Inactive Business Partner: The business partner may be inactive or not properly set up in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner master data in SAP.
  Verify that the email address is correctly entered in the relevant fields (usually under the "Contact" or "Communication" tab).
  Ensure that the email address is in a valid format (e.g., [e-mail]).
  
  
  
  Update Email Address:
  
  If the email address is missing or incorrect, update it with a valid email address.
  Save the changes and try to resend the notification.
  
  
  
  Check Business Partner Status:
  
  Ensure that the business partner is active and properly configured in the system.
  If the business partner is inactive, you may need to reactivate it or create a new business partner with the correct details.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to email notifications in the SAP CRM system.
  Ensure that the email sending functionality is properly configured and that there are no restrictions in place.
  
  
  
  Test Email Functionality:
  
  After making the necessary updates, test the email functionality to ensure that notifications can be sent successfully.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to access and modify business partner data.
  Email Configuration: Review the email configuration settings in transaction SCOT (SAPconnect) to ensure that the system is set up to send emails.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or solutions related to this error message.
  User Authorizations: Ensure that the user attempting to send the email has the necessary authorizations to access the business partner data and send notifications.
  
  By following these steps, you should be able to resolve the CRM_BP_UM_EMAIL001 error and successfully send notifications to the intended recipients.