How To Fix CRM_BILLPLAN_UBB553 - Usage billing plan is not synchronized with pool billing plan

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BILLPLAN_UBB - Messages for UBB Billing Plan

• Message number: 553

• Message text: Usage billing plan is not synchronized with pool billing plan

What causes this issue?

You have adjusted the billing plan. This means that the usage billing
plan is no longer synchronized with the distribution billing plan (there
is an active pool linkage).
Changing the start or the end of the billing plan for usage, or changing
the periodicity leads to inconsistencies for an active pool linkage. The
following must be guaranteed for a pool linkage:
<ZU>A. Aggregate pool contract</>
The periods in the usage billing plan must be identical to the periods
in the aggregate contract.
The periods in the usage billing plan must be identical to the periods
in the distribution billing plan.
<ZU>B. Single pool contract</>
The periods in the usage billing plan must be synchronized with the
periods in the aggregate contract.
The periods in the distribution billing plan must be identical to the
periods in the single pool billing plan.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BILLPLAN_UBB553 - Usage billing plan is not synchronized with pool billing plan ?

  The SAP error message CRM_BILLPLAN_UBB553 indicates that there is a synchronization issue between a usage billing plan and its associated pool billing plan. This typically occurs in the context of SAP Customer Relationship Management (CRM) and can affect billing processes.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Inconsistent Data: The usage billing plan and the pool billing plan may have inconsistent data, such as differing billing periods, amounts, or other key attributes.
  Changes in Billing Plans: If changes were made to either the usage billing plan or the pool billing plan after they were created, it could lead to a lack of synchronization.
  Configuration Issues: There may be configuration issues in the billing plan settings that prevent proper synchronization.
  Missing Relationships: The relationship between the usage billing plan and the pool billing plan may not be properly established or may have been deleted.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Billing Plan Details:
  
  Review the details of both the usage billing plan and the pool billing plan. Ensure that all relevant fields (such as billing frequency, start and end dates, and amounts) are consistent.
  
  
  
  Synchronize Billing Plans:
  
  If discrepancies are found, update the billing plans to ensure they are synchronized. This may involve adjusting the usage billing plan to match the pool billing plan or vice versa.
  
  
  
  Re-establish Relationships:
  
  If the relationship between the billing plans is missing or incorrect, you may need to re-establish it. This can often be done through the SAP GUI by navigating to the relevant transaction codes for billing plans.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings for billing plans in the SAP system. Ensure that all necessary settings are correctly configured to allow for proper synchronization.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to billing plans for any specific guidance or known issues that may pertain to your version of SAP.
  
  
  
  Use Transaction Codes:
  
  Utilize transaction codes such as CRMD_ORDER to check the order details and CRM_BILLPLAN to manage billing plans directly.
  
  
  
  Contact SAP Support:
  
  If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRM_BILLPLAN, and others that may help in managing billing plans.
  SAP Notes: Check SAP Notes for any updates or patches related to billing plan synchronization issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the synchronization issue between the usage billing plan and the pool billing plan in SAP.