How To Fix CRM_BILLPLAN_UBB528 - Accrual date is not synchronous with usage billing plan

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BILLPLAN_UBB - Messages for UBB Billing Plan

• Message number: 528

• Message text: Accrual date is not synchronous with usage billing plan

What causes this issue?

The start of accrual date &v1& for the pool contract is not synchronous
with the periodicity of the usage billing plan. The start date of a pool
linkage must be identical to the start of the usage billing period.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The start of the linkage date has to be identical with the start date of
a usage period. If usage is billed on the first day of each month, for
example, the pool linkage date also has to be the first day of the
month.
Example:
Billing period for usage: 01/01/2003-01/31/2003, 02/01/2003-02/28/2003,
and so on.
The pool linkage has to start on February 1, 2003, for example, for the
billing period to remain synchronous.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BILLPLAN_UBB528 - Accrual date is not synchronous with usage billing plan ?

  The SAP error message CRM_BILLPLAN_UBB528 indicates that there is a mismatch between the accrual date and the usage billing plan in the context of billing and revenue recognition processes. This error typically arises in scenarios where billing plans are used, such as in service contracts or subscription-based services.
  Cause:
  The error occurs when the accrual date specified in the billing document does not align with the dates defined in the usage billing plan. This can happen due to several reasons:
  
  Incorrect Accrual Date: The accrual date may have been manually entered incorrectly or may not correspond to the billing plan's defined periods.
  Billing Plan Configuration: The billing plan may not be set up correctly, leading to discrepancies in the expected billing dates.
  Changes in Billing Plan: If there have been recent changes to the billing plan or the contract, the accrual date may not have been updated accordingly.
  Data Entry Errors: Errors during data entry or migration can lead to inconsistencies between the billing plan and the accrual date.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Accrual Date: Verify the accrual date in the billing document. Ensure that it falls within the valid range of the usage billing plan.
  
  
  Review the Billing Plan: Examine the usage billing plan associated with the contract or service. Ensure that the billing periods and dates are correctly defined and that they match the expected accrual dates.
  
  
  Adjust the Accrual Date: If the accrual date is incorrect, adjust it to align with the billing plan. This may involve changing the date in the billing document or updating the billing plan.
  
  
  Consult Documentation: Review SAP documentation or configuration guides related to billing plans and accruals to ensure that all settings are correctly configured.
  
  
  Test Changes: After making adjustments, test the billing process again to ensure that the error does not recur.
  
  
  Seek Help from SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_BILLPLAN for billing plan management and CRM_ORDER for order management.
  Configuration Settings: Review the configuration settings in the SAP system related to billing plans and accruals, which can be found in the customizing settings (SPRO).
  User Exits and BAdIs: Check if there are any user exits or Business Add-Ins (BAdIs) that might affect the billing process and could be causing the error.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_BILLPLAN_UBB528 error message.