How To Fix CRM_BILLPLAN_UBB515 - The billing plans are not synchronized

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BILLPLAN_UBB - Messages for UBB Billing Plan

• Message number: 515

• Message text: The billing plans are not synchronized

What causes this issue?

The periodicities of the service billing plan and the usage billing plan
are not synchronous.
If you want to allocate a contract to a pool contract, you have to make
sure that the periodicity of the allocated contract is synchronous with
the periodicity of the pool contract.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the synchronicity within a service contract. If you want to create
a pool linkage, check the synchronicity between the single contract and
the pool contract.
<ZH>Synchronicity within a service contract</>
The billing period of the usage must be synchronous with the billing
period of the service, which means each start and end date of a usage
billing must agree with a start and end date of a service billing.
If the service is billed on the first of each month, for example, and
usage is billed quarterly on the first of the month, the billing periods
are synchronous. If you want to allocate a contract to a pool contract,
create the pool link analog to the usage billing (as of April 1, 2004,
for example).
<ZH>Synchronicity between a contract and a pool contract</>
When you allocate a contract to a single pool contract, the periodicity
of the assigned contract must agree with the usage periodicity of the
single pool contract, which means each start and end date of a usage
billing must agree with a start and end date of a service billing.
Therefore, you can usually only define a pool linkage at the start of a
usage period.
When you allocate a contract to an aggregate contract, the usage
periodicity of the aggregate contract must be synchronous with the
allocated contract, which means the start and end date of each period in
the aggregate contract has to agree with the start and end date of the
service billing plan of the assigned contract. Therefore, you can
usually only define a pool linkage at the start of a service period.
If you want to terminate a pool linkage, the termination date has to
agree with the period end date of the usage. This rule does not apply to
the first and last periods of the usage billing plan.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BILLPLAN_UBB515 - The billing plans are not synchronized ?

  The SAP error message CRM_BILLPLAN_UBB515 indicates that there is a synchronization issue with billing plans in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are inconsistencies between the billing plan data in the CRM system and the corresponding data in the backend system (like SAP ERP).
  Cause:
  
  Data Inconsistency: The billing plans in the CRM system may not match the billing plans in the backend system. This can happen due to manual changes, data migration issues, or system integration problems.
  Incomplete Data: Required fields or data elements in the billing plan may be missing or incorrectly filled out.
  Customizations: Custom developments or enhancements in the CRM or ERP systems may lead to discrepancies in how billing plans are handled.
  Transport Issues: If changes were transported from one system to another (e.g., from development to production), there may be inconsistencies if the transport was not executed correctly.
  
  Solution:
  
  Check Data Consistency: Verify that the billing plans in the CRM system match those in the backend system. You can do this by comparing the relevant tables or using transaction codes that display billing plan details.
  Re-synchronize Billing Plans: Use the appropriate transaction or program to re-synchronize the billing plans between the CRM and backend systems. This may involve executing a report or program designed for this purpose.
  Review Customizations: If there are custom developments, review them to ensure they are not causing the issue. You may need to consult with your ABAP developers or SAP consultants.
  Check for Missing Data: Ensure that all required fields in the billing plan are filled out correctly. This includes checking for any mandatory fields that may have been overlooked.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that deal with billing plans and orders.
  SAP Documentation: Refer to SAP Help documentation for detailed information on billing plans and their synchronization processes.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if you suspect a bug or a deeper system issue.
  
  By following these steps, you should be able to identify and resolve the synchronization issue related to billing plans in your SAP CRM system.