How To Fix CRM_AXT_MESSAGES002 - Session restarts automatically; close the current window

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_AXT_MESSAGES -

• Message number: 002

• Message text: Session restarts automatically; close the current window

What causes this issue?

Session restart is required because enhancement generation causes
changes in several development objects.

System Response

Session restart will occur automatically if the application enhancement
tool is started as a popup.

How to fix this error?

If the application enhancement tool is started in the main window, you
have to trigger the session restart.

Procedure for System Administrators

If the system dumps before the session restart occurs, see note 1345926.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_AXT_MESSAGES002 - Session restarts automatically; close the current window ?

  The SAP error message "CRM_AXT_MESSAGES002 Session restarts automatically; close the current window" typically indicates that there is an issue with the session in the SAP CRM system. This error can occur due to various reasons, including system configuration issues, network problems, or session timeouts.
  Causes:
  
  Session Timeout: The session may have timed out due to inactivity.
  Network Issues: Temporary network disruptions can cause the session to restart.
  System Configuration: Incorrect settings in the SAP system or CRM configuration can lead to session instability.
  Browser Issues: If you are using a web-based interface, browser compatibility or cache issues may cause this error.
  SAP Notes: There may be known issues or bugs that have been documented in SAP Notes.
  
  Solutions:
  
  Refresh the Session: Close the current window and log back into the SAP system. This can often resolve temporary session issues.
  Check Network Connection: Ensure that your network connection is stable and that there are no interruptions.
  Increase Session Timeout: If the session timeout is too short, consider increasing it in the system settings.
  Clear Browser Cache: If using a web interface, clear your browser cache and cookies, or try a different browser.
  Review SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. Apply any recommended patches or updates.
  System Logs: Review system logs (transaction SM21) for any related errors or warnings that could provide more context on the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or SAP directly for further assistance.
  
  Related Information:
  
  SAP Notes: Always check for the latest SAP Notes related to your version of SAP CRM, as they may contain fixes or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to diagnose issues further.
  User Training: Ensure that users are trained on how to handle session timeouts and what steps to take if they encounter this error.
  
  By following these steps, you should be able to address the "CRM_AXT_MESSAGES002" error effectively.