How To Fix CRM_ATP_TOOL002 - Target system for ATP information not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ATP_TOOL - crm_atp_tool

• Message number: 002

• Message text: Target system for ATP information not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ATP_TOOL002 - Target system for ATP information not available ?

  The SAP error message CRM_ATP_TOOL002 indicates that the target system for Available-to-Promise (ATP) information is not available. This error typically arises in scenarios where the system is trying to access ATP data from a connected system (like an ERP system) but is unable to do so due to various reasons.
  Causes:
  
  Connectivity Issues: There may be network issues or configuration problems preventing the CRM system from connecting to the target ERP system.
  System Configuration: The target system may not be properly configured in the CRM system. This includes missing or incorrect settings in the RFC (Remote Function Call) destination.
  System Downtime: The target system may be down for maintenance or experiencing outages.
  Authorization Issues: The user or system may not have the necessary authorizations to access the ATP information from the target system.
  Incorrect ATP Configuration: The ATP configuration in the CRM system may not be set up correctly, leading to the inability to retrieve data.
  
  Solutions:
  
  
  Check Connectivity:
  
  Verify that the CRM system can connect to the target ERP system. You can use transaction SM59 to check the RFC destination settings and test the connection.
  
  
  
  Review Configuration:
  
  Ensure that the target system is correctly configured in the CRM system. Check the settings in the Transaction CRMCMP or relevant configuration areas.
  Make sure that the ATP settings are correctly defined in the CRM system.
  
  
  
  System Status:
  
  Check if the target system is up and running. If it is down, coordinate with the system administrators to resolve the issue.
  
  
  
  Authorization Check:
  
  Ensure that the user or service account being used has the necessary authorizations to access ATP data in the target system.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to ATP configuration and troubleshooting for any specific guidance or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Monitoring: Implement monitoring tools to proactively check the health of the connections between systems to avoid future occurrences of this error.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.