How To Fix CRM_APO_CONTRACTS028 - Order unit missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_APO_CONTRACTS - Upload Purchase Contracts and Scheduling Agreemts CRM -> APO

• Message number: 028

• Message text: Order unit missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_APO_CONTRACTS028 - Order unit missing ?

  The SAP error message CRM_APO_CONTRACTS028: Order unit missing typically occurs in the context of SAP CRM (Customer Relationship Management) and SAP APO (Advanced Planning and Optimization) when there is an issue with the order unit in a sales order or contract. This error indicates that the system cannot find a valid order unit for the item being processed.
  Cause:
  
  Missing Order Unit: The most common cause is that the order unit has not been defined for the item in the sales order or contract.
  Configuration Issues: There may be configuration issues in the material master or in the sales document type that prevent the order unit from being recognized.
  Data Inconsistencies: There could be inconsistencies in the data between the CRM and APO systems, especially if they are integrated.
  Material Master Settings: The material master record may not have the necessary settings for the order unit, such as the base unit of measure or sales unit of measure.
  
  Solution:
  
  
  Check Material Master: Verify that the material master record for the item in question has a valid order unit defined. You can do this by navigating to the material master in SAP and checking the relevant views (e.g., Sales Org Data, Basic Data).
  
  
  Define Order Unit: If the order unit is missing, you may need to define it in the material master. This can be done by:
  
  Going to transaction code MM02 (Change Material).
  Selecting the appropriate views and entering the order unit.
  
  
  
  Review Sales Document Configuration: Check the configuration of the sales document type being used. Ensure that the order unit is correctly set up in the configuration settings.
  
  
  Integration Settings: If you are using both CRM and APO, ensure that the integration settings are correctly configured. This includes checking the settings in transaction CRMCMP_CUST for CRM and ensuring that the relevant data is being transferred correctly to APO.
  
  
  Data Consistency Check: Run consistency checks to ensure that there are no discrepancies between the CRM and APO systems. This may involve checking for any missing or incorrect data in the relevant tables.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific recommendations or patches that may address the issue.
  
  
  Related Information:
  
  Transaction Codes: 
  
  MM02 - Change Material Master
  VA02 - Change Sales Order
  CRMCMP_CUST - Customizing for CRM
  
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_APO_CONTRACTS028 error message.