How To Fix CRM_ACTIVITY_I091 - Template already deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_I - Messages for the Activity Jounral Reporting

• Message number: 091

• Message text: Template already deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTIVITY_I091 - Template already deleted ?

  The SAP error message CRM_ACTIVITY_I091: Template already deleted typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to access or use a template that has already been deleted from the system. This can happen in various contexts, such as when working with activity management, service requests, or other CRM functionalities that utilize templates.
  Cause:
  
  Template Deletion: The most straightforward cause is that the template you are trying to use has been deleted from the system. This could be due to a manual deletion by a user or an automated process that cleans up unused templates.
  Data Inconsistency: There may be inconsistencies in the database where the system still references a template that no longer exists.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain templates, leading to confusion about whether the template exists or not.
  
  Solution:
  
  Check Template Existence: Verify if the template you are trying to access still exists in the system. You can do this by navigating to the relevant area in the CRM where templates are managed (e.g., Activity Management) and checking the list of available templates.
  Recreate the Template: If the template has indeed been deleted and you need it, you may need to recreate it. Gather the necessary information and settings that were part of the original template.
  Review Deletion Logs: If you have access, check the system logs or change documents to see who deleted the template and why. This can help in understanding if it was a mistake or part of a larger cleanup process.
  Consult with IT or SAP Support: If you are unable to resolve the issue, it may be beneficial to consult with your IT department or SAP support for further assistance. They can help investigate the issue more deeply and provide guidance on how to restore or recreate the template.
  Check Authorizations: Ensure that you have the necessary authorizations to access the templates. If not, contact your system administrator to adjust your permissions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the official SAP documentation for CRM activity management to understand how templates are managed and any best practices for their use.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same problem and can offer insights or solutions.
  
  By following these steps, you should be able to address the error message and continue your work in the SAP CRM system.