How To Fix CRM_ACTIVITY_I028 - Product &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_I - Messages for the Activity Jounral Reporting

• Message number: 028

• Message text: Product &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTIVITY_I028 - Product &1 does not exist ?

  The SAP error message CRM_ACTIVITY_I028, which states "Product &1 does not exist," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or manipulate a product that the system cannot find in the database. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Product Not Created: The product referenced by the identifier (&1) has not been created in the system.
  Incorrect Product ID: The product ID entered may be incorrect or misspelled.
  Product Deletion: The product may have been deleted or archived, making it unavailable for current transactions.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to the product not being available in CRM.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the product from being recognized.
  
  Solutions:
  
  Verify Product Existence: Check if the product exists in the system by using transaction codes like MM03 (Display Material) or CRMD_ORDER (CRM Order Management).
  Check Product ID: Ensure that the product ID entered is correct. Look for typos or formatting issues.
  Create Product: If the product does not exist, create it using the appropriate transaction (e.g., MM01 for creating a material).
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product. This may involve checking roles and permissions in the user profile.
  Data Synchronization: If the product is supposed to be synchronized from another system, check the integration settings and logs for any errors.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to investigate further, especially if it involves configuration or system integration issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM01, MM02, MM03, CRMD_ORDER, and others that may help in managing products.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM and product management to understand how products are managed within the system.
  User Forums: Consider visiting SAP community forums or user groups for additional insights and shared experiences from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.