How To Fix CRM_ACTIVITY_I013 - Template will now be downloaded to Mobile Sales

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_I - Messages for the Activity Jounral Reporting

• Message number: 013

• Message text: Template will now be downloaded to Mobile Sales

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTIVITY_I013 - Template will now be downloaded to Mobile Sales ?

  The SAP error message CRM_ACTIVITY_I013 indicates that there is an issue related to the downloading of templates for Mobile Sales in the SAP CRM system. This error typically occurs when the system is trying to download a template for activities, but it encounters a problem.
  Possible Causes:
  
  Template Not Found: The specified template may not exist in the system or may not be properly configured.
  Authorization Issues: The user may not have the necessary authorizations to access or download the template.
  Configuration Issues: There may be issues with the configuration settings for Mobile Sales or the CRM system.
  Network Issues: Connectivity problems between the mobile device and the SAP system can also lead to this error.
  Data Synchronization Issues: If there are issues with data synchronization between the mobile application and the backend system, it may result in this error.
  
  Solutions:
  
  Check Template Existence: Verify that the template exists in the system. You can do this by navigating to the relevant transaction in SAP and checking the template settings.
  Review Authorizations: Ensure that the user has the necessary authorizations to access and download the template. This may involve checking user roles and permissions in the SAP system.
  Configuration Review: Review the configuration settings for Mobile Sales and ensure that everything is set up correctly. This may involve checking the Mobile Sales configuration in the SAP CRM system.
  Network Connectivity: Ensure that the mobile device has a stable internet connection and can communicate with the SAP backend system.
  Data Synchronization: Check for any synchronization issues between the mobile application and the backend. You may need to perform a manual sync or troubleshoot any errors in the synchronization process.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  
  Related Information:
  
  SAP Mobile Sales Documentation: Review the official SAP documentation for Mobile Sales to understand the requirements and configurations needed for templates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.