How To Fix CRM_ACTIVITY_H804 - Required signature is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_H - Output for Administration Header

• Message number: 804

• Message text: Required signature is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTIVITY_H804 - Required signature is not available ?

  The SAP error message CRM_ACTIVITY_H804: Required signature is not available typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the digital signatures required for certain activities, such as approvals or document processing.
  Cause:
  
  Missing Digital Signature: The error usually indicates that a required digital signature is not available for the transaction or document you are trying to process.
  Configuration Issues: There may be configuration issues in the system related to the digital signature settings.
  User Authorization: The user may not have the necessary authorizations to access or create the required signature.
  Technical Issues: There could be underlying technical issues, such as problems with the certificate store or the digital signature service.
  
  Solution:
  
  
  Check Digital Signature Configuration:
  
  Ensure that the digital signature settings are correctly configured in the system. This includes checking the relevant customizing settings in the SAP system.
  Navigate to the relevant configuration area in SAP and verify that the required signatures are set up properly.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access and use digital signatures. This may involve checking roles and permissions in the user profile.
  
  
  
  Certificate Management:
  
  Check if the required digital certificates are installed and valid. If the certificates are missing or expired, you may need to install new certificates or renew existing ones.
  Ensure that the certificate store is correctly configured and accessible by the SAP system.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction codes and any relevant logs.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and digital signatures for more detailed information on configuration and troubleshooting.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  Training and Resources: Consider training sessions or resources on SAP CRM and digital signatures to better understand the system's requirements and configurations.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ACTIVITY_H804 error message.