How To Fix CRM_ACTIVITY_H021 - Appt duration exceeds day's limit; system resets to default duration

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTIVITY_H - Output for Administration Header

• Message number: 021

• Message text: Appt duration exceeds day's limit; system resets to default duration

What causes this issue?

When changing the duration of the appointment, you have exceeded the
maximum limit (00:00 hrs to 23:30 hrs).

System Response

The system resets the appointment to the default duration specified in
Customizing activity <DS:SIMG.CRMC_DATES_002>Define Date Profile</>.

How to fix this error?

Drag the appointment to a duration between 00:00 hrs and 23:30 hrs.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTIVITY_H021 - Appt duration exceeds day's limit; system resets to default duration ?

  The SAP error message CRM_ACTIVITY_H021 indicates that the appointment duration you are trying to set exceeds the maximum limit defined for a single day in the system. This typically occurs in the context of CRM (Customer Relationship Management) activities, where there are constraints on how long an appointment can last.
  Cause:
  
  Duration Exceeds Limit: The primary cause of this error is that the duration of the appointment you are trying to create or modify exceeds the maximum allowable duration set in the system for a single day.
  System Configuration: The system may have been configured with specific limits for appointment durations, which can vary based on business requirements or user roles.
  Default Settings: If the duration exceeds the limit, the system automatically resets the duration to a default value, which is typically the maximum allowed duration.
  
  Solution:
  
  Check Appointment Duration: Review the duration you are trying to set for the appointment. Ensure that it does not exceed the maximum limit defined in the system.
  Adjust Duration: If the duration is too long, consider breaking the appointment into multiple shorter appointments or reducing the duration to fit within the allowed limits.
  Review System Settings: If you believe the duration limit is too restrictive for your business needs, consult with your SAP administrator or system configuration team to review and potentially adjust the maximum duration settings in the system.
  User Training: Ensure that users are aware of the limitations regarding appointment durations to prevent this error from occurring in the future.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  System Configuration: The maximum duration for appointments can often be found in the configuration settings of the CRM module. This may involve transaction codes like SPRO for configuration or specific settings related to CRM activities.
  User Roles: Different user roles may have different limits set for appointment durations. Ensure that the user role you are using has the appropriate permissions and settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with SAP support or your internal IT team for further assistance.