How To Fix CRM_ACTION021 - No Service Manager Profile passed in container. Check Action Definition!

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTION - Messages for actions

• Message number: 021

• Message text: No Service Manager Profile passed in container. Check Action Definition!

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTION021 - No Service Manager Profile passed in container. Check Action Definition! ?

  The SAP error message CRM_ACTION021: No Service Manager Profile passed in container. Check Action Definition! typically occurs in the context of SAP CRM (Customer Relationship Management) when an action is being executed, but the necessary service manager profile is not provided in the action's context.
  Cause:
  
  Missing Service Manager Profile: The action definition that is being executed does not have a service manager profile assigned or it is not being passed correctly in the action container.
  Incorrect Action Definition: The action definition may not be properly configured to include the necessary parameters, including the service manager profile.
  Custom Development Issues: If there are custom actions or enhancements, they may not be correctly implemented, leading to missing parameters.
  Configuration Issues: There may be issues in the configuration of the CRM system that prevent the service manager profile from being recognized.
  
  Solution:
  
  
  Check Action Definition:
  
  Go to the action definition in the SAP CRM system and ensure that the service manager profile is correctly defined.
  Verify that the action is set up to include the necessary parameters, including the service manager profile.
  
  
  
  Assign Service Manager Profile:
  
  If the service manager profile is missing, you may need to assign it in the action definition or ensure that it is being passed correctly in the action container.
  
  
  
  Review Custom Code:
  
  If there are any custom actions or enhancements, review the code to ensure that the service manager profile is being passed correctly.
  Debug the custom code to identify where the profile might be missing.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system to ensure that everything is set up correctly for the action to execute.
  Ensure that all necessary components and profiles are activated and configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific action you are trying to execute for any additional requirements or configurations.
  
  
  
  Testing:
  
  After making changes, test the action again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for action management.
  
  If the issue persists after following these steps, it may be beneficial to involve your SAP Basis or technical team for further investigation.