How To Fix CRM_ACTION002 - Item &1 was created/changed in buffer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ACTION - Messages for actions

• Message number: 002

• Message text: Item &1 was created/changed in buffer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ACTION002 - Item &1 was created/changed in buffer ?

  The SAP error message CRM_ACTION002 indicates that an item (typically a line item in a sales order, service order, or similar document) has been created or changed in the buffer. This usually occurs in the context of SAP CRM (Customer Relationship Management) when there are issues related to data consistency or synchronization between the database and the application buffer.
  Cause:
  
  
  Buffer Inconsistency: The item was modified in the buffer, but the changes have not yet been committed to the database. This can happen due to various reasons, such as:
  
  Multiple users trying to modify the same item simultaneously.
  Network issues causing delays in data synchronization.
  A transaction being interrupted before it could complete.
  
  
  
  Locking Issues: If another user or process has locked the item for editing, it may lead to this error when trying to save changes.
  
  
  Data Conflicts: If there are conflicting changes made to the same item from different sessions or users, it can lead to this error.
  
  
  Solution:
  
  
  Refresh the Buffer: Try refreshing the screen or reloading the transaction to see if the error persists. This can help in synchronizing the buffer with the database.
  
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the item. If you find locks, you may need to wait for the lock to be released or contact the user who has the lock.
  
  
  Commit Changes: If you are in a situation where you have made changes, ensure that you commit those changes properly. If you are unsure, you can cancel the current transaction and start again.
  
  
  Review User Sessions: Check if multiple users are trying to edit the same item simultaneously. If so, coordinate with the users to avoid conflicts.
  
  
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  Technical Support: If the issue persists, it may be necessary to involve your SAP Basis or technical support team to investigate further, especially if it appears to be a systemic issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SLG1 (to view application logs), and SM21 (to check system logs).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review SAP documentation related to CRM and transaction management for best practices on handling data consistency and buffer management.
  
  By following these steps, you should be able to resolve the CRM_ACTION002 error and ensure that your SAP CRM system operates smoothly.