How To Fix CRM_50514 - Action box configuration &1 renamed &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_50 - Messages for Development Class CCMB

• Message number: 514

• Message text: Action box configuration &1 renamed &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_50514 - Action box configuration &1 renamed &2 ?

  The SAP error message CRM_50514, which states "Action box configuration &1 renamed &2," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the configuration of action boxes in the system. This error indicates that an action box configuration has been renamed, which may lead to inconsistencies or issues in the application.
  Cause:
  
  Renaming of Action Box Configuration: The primary cause of this error is that an action box configuration that is being referenced in the system has been renamed. This can happen during system upgrades, changes in configuration, or manual renaming by users.
  Missing or Inactive Configuration: If the action box configuration is missing or has been deactivated, the system may not be able to find the expected configuration, leading to this error.
  Transport Issues: If the action box configuration was transported from one system to another (e.g., from development to production) and the naming conventions were not maintained, this error may arise.
  
  Solution:
  
  Check Configuration: Verify the action box configuration in the SAP CRM system. Ensure that the configuration referenced in the error message exists and is active.
  Update References: If the configuration has been renamed, update any references in the system to point to the new name. This may involve checking custom code, configuration settings, or user roles that reference the old configuration.
  Transport Management: If the issue arose due to transport, ensure that the transport requests are correctly configured and that all necessary objects are included in the transport.
  Recreate Configuration: If the configuration is missing and cannot be found, you may need to recreate it based on the requirements of your business processes.
  Consult Documentation: Review SAP documentation or notes related to action box configurations for any specific guidance or known issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and manage CRM orders and their associated action boxes.
  Debugging: If the issue persists, consider debugging the application to trace where the error is being triggered and gather more context about the configuration being referenced.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support or consult with a technical expert familiar with SAP CRM configurations.