How To Fix CREDIT_WB017 - Not possible to release &3 after credit rating check; reason: &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CREDIT_WB - Credit Workbench

• Message number: 017

• Message text: Not possible to release &3 after credit rating check; reason: &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CREDIT_WB017 - Not possible to release &3 after credit rating check; reason: &4 ?

  The SAP error message CREDIT_WB017 indicates that a credit rating check has failed, preventing the release of a sales document (like a sales order or delivery). The message typically includes two variables: &3, which represents the document number, and &4, which provides the reason for the failure.
  Cause:
  The error occurs when the credit limit for a customer is exceeded or when the customer's credit rating does not meet the required criteria set in the system. This can happen due to various reasons, such as:
  
  Exceeded Credit Limit: The total outstanding receivables for the customer have surpassed the defined credit limit.
  Credit Rating Issues: The customer's credit rating has dropped below an acceptable threshold.
  Open Items: There are open invoices or other items that contribute to the customer's credit exposure.
  Configuration Settings: The credit management settings in SAP may be configured to enforce strict credit checks.
  
  Solution:
  To resolve the CREDIT_WB017 error, you can take the following steps:
  
  
  Review Customer Credit Limit:
  
  Check the customer's credit limit and outstanding receivables. You can do this by navigating to the customer master data in SAP (transaction code FD03 for display).
  If necessary, adjust the credit limit in the customer master data (transaction code FD02 for change).
  
  
  
  Check Open Items:
  
  Review the open items for the customer to see if there are overdue invoices or other items that are affecting the credit check. You can use transaction code FBL5N to display open items.
  
  
  
  Credit Rating:
  
  Investigate the customer's credit rating. If it has changed, you may need to update it or take corrective actions to improve it.
  
  
  
  Adjust Credit Management Settings:
  
  If the credit management settings are too strict, consider adjusting them in the configuration (transaction code OB45 for credit control area settings).
  
  
  
  Release the Document:
  
  If you have verified that the credit situation is acceptable, you can manually release the document using transaction code VA02 (change sales order) or VL02N (change delivery) and then attempt to release it again.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about the credit policies or limits, consult with your finance or credit management team for guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FD03: Display Customer Master
  FD02: Change Customer Master
  FBL5N: Customer Line Item Display
  VA02: Change Sales Order
  VL02N: Change Delivery
  OB45: Credit Control Area Settings
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to credit management issues.
  
  
  Documentation: Review SAP documentation on credit management for best practices and configuration guidelines.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.