How To Fix CRD_CUST502 - Requirement &1 references an invalid credential description

SAP Error Message - Details

• Message type: E = Error

• Message class: CRD_CUST - Credentialing: Messages for Editing Customizing

• Message number: 502

• Message text: Requirement &1 references an invalid credential description

What causes this issue?

The <DS:GLOS.44B0E7DAD54B5062E10000000A1553FE>simple requirement </>
&v1& is supposed to take the values from
<DS:GLOS.44B0EE2DD54B5062E10000000A1553FE>credential description </>
&v2&/&v3& , for certain check-relevant values. However, credential
description&v2&/&v3& does <ZH>not</> exist.

System Response

The process is canceled.

How to fix this error?

Contact your system administrator for an analysis and solution to the
problem.

Procedure for System Administrators

First check if credential type &v2& has a valid credential description
&v3&in <ZK>Customizing for Credentialing</>.
If this is not the case, create a valid credential description. In
simple description &v1& , reference the valid credential description.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRD_CUST502 - Requirement &1 references an invalid credential description ?

  The SAP error message CRD_CUST502 indicates that there is a problem with a requirement referencing an invalid credential description. This typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Cloud Identity services, where credentials are used for authentication and authorization purposes.
  Cause:
  
  Invalid Credential Description: The requirement is trying to reference a credential description that does not exist or has been deleted.
  Configuration Issues: There may be misconfigurations in the system settings related to credential management.
  Data Consistency Issues: The data in the system may be inconsistent, possibly due to changes made in the configuration or during system upgrades.
  Transport Issues: If the system has recently undergone a transport of changes, the credential description may not have been transported correctly.
  
  Solution:
  
  Check Credential Descriptions: Verify that the credential description referenced by the requirement exists in the system. You can do this by navigating to the relevant configuration area in SAP where credential descriptions are managed.
  Correct the Reference: If the credential description is invalid, update the requirement to reference a valid credential description.
  Recreate the Credential Description: If the credential description has been deleted, you may need to recreate it.
  Review Configuration Settings: Ensure that all configuration settings related to credentials are correctly set up and consistent.
  Check for Transport Issues: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly.
  Consult Documentation: Refer to SAP documentation or notes related to credential management for any specific guidelines or troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Use transaction codes like SU01 (User Maintenance) or PFCG (Role Maintenance) to manage user credentials and roles.
  System Logs: Review system logs for additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.