How To Fix /CPD/SS_MESSAGES392 - Billing control category was set to non-billable.

SAP Error Message - Details

• Message type: E = Error

• Message class: /CPD/SS_MESSAGES -

• Message number: 392

• Message text: Billing control category was set to non-billable.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CPD/SS_MESSAGES392 - Billing control category was set to non-billable. ?

  The SAP error message /CPD/SS_MESSAGES392 indicates that the billing control category for a particular item or service has been set to "non-billable." This typically means that the system has determined that the item cannot be billed to the customer, which can occur for various reasons.
  Cause:
  
  Billing Control Category Settings: The billing control category for the item or service is configured as non-billable in the system settings.
  Contractual Agreements: There may be contractual agreements or conditions that specify that certain services or items should not be billed.
  Project or Order Status: The project or order associated with the billing may be in a status that does not allow billing (e.g., closed, completed, or canceled).
  Billing Type Configuration: The billing type used may not allow for billing of certain items or services.
  Item Category Settings: The item category in the sales order or billing document may be set to non-billable.
  
  Solution:
  
  Check Billing Control Category: Review the billing control category settings in the configuration. You can do this by navigating to the relevant configuration settings in SAP (usually under Sales and Distribution or Project System).
  Review Contractual Agreements: Ensure that there are no contractual agreements that prevent billing for the specific item or service.
  Check Project/Order Status: Verify the status of the project or order. If it is closed or completed, you may need to reopen it or create a new billing document.
  Adjust Billing Type: If the billing type is not appropriate for the item, consider changing it to one that allows billing.
  Modify Item Category: If the item category is set to non-billable, you may need to change it to a billable category in the sales order or billing document.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team for specific configuration settings related to billing control categories.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to billing and sales order processing, such as VA01 (Create Sales Order), VF01 (Create Billing Document), and others.
  User Exits and Enhancements: If custom logic is implemented in your SAP system, check for any user exits or enhancements that may affect billing behavior.
  
  If the issue persists after checking the above points, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP billing processes for further assistance.