How To Fix /CPD/SS_MESSAGES266 - Cannot close as sales order &1 contains open follow-on documents.

SAP Error Message - Details

• Message type: E = Error

• Message class: /CPD/SS_MESSAGES -

• Message number: 266

• Message text: Cannot close as sales order &1 contains open follow-on documents.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /CPD/SS_MESSAGES266 - Cannot close as sales order &1 contains open follow-on documents. ?

  The SAP error message /CPD/SS_MESSAGES266 indicates that you are trying to close a sales order, but there are open follow-on documents associated with that sales order. This typically means that there are subsequent documents (like delivery documents, billing documents, etc.) that are still open and need to be addressed before the sales order can be closed.
  Cause:
  
  
  Open Follow-On Documents: The most common cause is that there are open follow-on documents linked to the sales order. These could include:
  
  Open deliveries
  Open invoices
  Open credit memos
  Open returns
  
  
  
  Incomplete Processing: The follow-on documents may not have been fully processed or may be in a status that prevents the sales order from being closed.
  
  
  System Configuration: There may be specific configurations in the system that prevent the closing of sales orders with open follow-on documents.
  
  
  Solution:
  
  
  Identify Open Follow-On Documents:
  
  Use transaction codes like VA03 (Display Sales Order) to check the status of the sales order.
  Look for any associated documents in the "Document Flow" section to identify which follow-on documents are still open.
  
  
  
  Process Open Documents:
  
  If there are deliveries, ensure they are completed and confirmed.
  If there are invoices, ensure they are posted and cleared.
  If there are credit memos or returns, ensure they are processed accordingly.
  
  
  
  Close Follow-On Documents:
  
  Once you have processed or cleared the open follow-on documents, you can attempt to close the sales order again.
  
  
  
  Check for System Configuration:
  
  If you believe there should be no open documents, check with your SAP administrator or support team to ensure that there are no configuration issues preventing the closure of the sales order.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  VA03: Display Sales Order
  VL03N: Display Outbound Delivery
  VF03: Display Billing Document
  VA02: Change Sales Order (if you need to make adjustments)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  Documentation: Refer to SAP Help documentation for more details on sales order processing and follow-on documents.
  
  
  By following these steps, you should be able to resolve the error and successfully close the sales order. If the issue persists, consider reaching out to your SAP support team for further assistance.