How To Fix CPCL309 - Object &1 is not supported by message collector &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CPCL - Service Layer for Plans, Sequences, Operations, and Subober.

• Message number: 309

• Message text: Object &1 is not supported by message collector &2

What causes this issue?

INCLUDE EWB_TXT_INTERNAL_ERROR1 OBJECT DOKU ID TX
The object is not supported by the message collector.
INCLUDE EWB_TXT_INTERNAL_ERROR2 OBJECT DOKU ID TX
INCLUDE EWB_TXT_TECHNOTE OBJECT DOKU ID TX
Choose an object that is supported by the selected message collector.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CPCL309 - Object &1 is not supported by message collector &2 ?

  The SAP error message CPCL309 indicates that there is an issue with the message collector in relation to a specific object. This error typically arises in the context of SAP's message handling and logging framework, particularly when dealing with message collectors that are not configured to handle certain types of objects.
  Cause:
  The error message "CPCL309 Object &1 is not supported by message collector &2" generally occurs due to one of the following reasons:
  
  
  Unsupported Object Type: The object type specified (represented by &1) is not supported by the message collector (represented by &2) that is being used. This can happen if the message collector is not configured to handle that specific object type.
  
  
  Configuration Issues: There may be a misconfiguration in the message collector settings, leading to the inability to process certain objects.
  
  
  Version Compatibility: The version of the message collector may not be compatible with the object type being processed, especially if there have been recent updates or changes in the system.
  
  
  Solution:
  To resolve the CPCL309 error, you can take the following steps:
  
  
  Check Object Type: Verify that the object type you are trying to process is indeed supported by the message collector. You may need to consult the documentation or configuration settings for the message collector.
  
  
  Review Message Collector Configuration: Ensure that the message collector is properly configured to handle the specific object type. This may involve checking the settings in transaction codes like SMSG or SMSG_COLLECTOR.
  
  
  Update or Reconfigure: If the message collector is outdated or misconfigured, consider updating it or reconfiguring it to support the required object types.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Testing: After making changes, test the functionality again to ensure that the error no longer occurs.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the object type and message collector involved.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SMSG (Message Collector) and SMSG_COLLECTOR (Message Collector Configuration).
  Documentation: Review SAP documentation related to message handling and logging to understand the capabilities and limitations of message collectors.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CPCL309 error effectively.