How To Fix CPCL307 - Message collector &1 not reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CPCL - Service Layer for Plans, Sequences, Operations, and Subober.

• Message number: 307

• Message text: Message collector &1 not reset

What causes this issue?

INCLUDE EWB_TXT_INTERNAL_ERROR1 OBJECT DOKU ID TX
The message collector could not be reset.
INCLUDE EWB_TXT_INTERNAL_ERROR2 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CPCL307 - Message collector &1 not reset ?

  The SAP error message CPCL307 ("Message collector &1 not reset") typically occurs in the context of the SAP Process Integration (PI) or Process Orchestration (PO) environment. This error indicates that a message collector, which is responsible for collecting messages for processing, has not been reset properly. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incomplete Processing: The message collector may not have completed its processing due to an error or timeout.
  Configuration Issues: There may be misconfigurations in the message collector settings or in the integration flow.
  System Performance: High system load or performance issues may prevent the message collector from resetting.
  Database Locking: Database locks or contention issues may prevent the collector from being reset.
  Transport Issues: Problems with the transport layer or network issues may lead to message processing failures.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and the integration engine logs to identify any underlying issues that may have caused the message collector to fail.
  Reset the Collector: Manually reset the message collector using transaction codes like SXMB_MONI or through the relevant monitoring tools in SAP PI/PO.
  Reprocess Messages: If there are messages stuck in the queue, consider reprocessing them or clearing the queue if they are no longer needed.
  Configuration Review: Verify the configuration settings for the message collector and ensure they are set up correctly.
  System Performance: Monitor system performance and resource utilization. If the system is under heavy load, consider optimizing performance or scaling resources.
  Database Check: Check for any database locks or issues that may be affecting the message processing. Resolve any locking issues if found.
  Transport Layer: Ensure that the transport layer is functioning correctly and that there are no network issues affecting message delivery.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to CPCL307 for any specific patches or updates that may address this issue.
  Documentation: Review the SAP documentation for Process Integration and Process Orchestration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels for additional insights and experiences from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.