How To Fix CONV_IGS004 - Output directory could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: CONV_IGS - IGS Converter (BAdIs CONV_*_IGS)

• Message number: 004

• Message text: Output directory could not be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CONV_IGS004 - Output directory could not be found ?

  The SAP error message CONV_IGS004 indicates that the output directory specified for the Internet Graphics Service (IGS) could not be found. This error typically occurs when the system is trying to generate output (like graphics or documents) but cannot locate the directory where the output is supposed to be saved.
  Causes:
  
  Incorrect Directory Path: The path specified for the output directory may be incorrect or may not exist.
  Permissions Issues: The user or the SAP system may not have the necessary permissions to access the specified directory.
  Directory Not Created: The output directory may not have been created yet, especially if it is expected to be created dynamically.
  Configuration Issues: The configuration settings for the IGS may not be set up correctly, leading to an invalid output path.
  
  Solutions:
  
  
  Verify Directory Path:
  
  Check the configuration settings in the SAP system to ensure that the output directory path is correct.
  You can find the settings in transaction SPRO under SAP NetWeaver > Application Server > Internet Graphics Service > General Settings.
  
  
  
  Create the Directory:
  
  If the directory does not exist, create it manually on the server where the SAP system is hosted.
  
  
  
  Check Permissions:
  
  Ensure that the user under which the SAP system is running has the necessary permissions to read from and write to the output directory.
  You may need to adjust the permissions on the directory using operating system commands.
  
  
  
  Check IGS Configuration:
  
  Review the IGS configuration settings to ensure that they are set up correctly. This includes checking the output directory settings and any related parameters.
  
  
  
  Restart IGS:
  
  Sometimes, simply restarting the Internet Graphics Service can resolve temporary issues.
  
  
  
  Check Logs:
  
  Review the SAP application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for IGS configuration and troubleshooting.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CONV_IGS004 error in your SAP system.